…individual cross-sales of +10

We have seen a significant increase in our cross-sales since implementing your proven Retails Sales process. We have increased from a team-wide average of less than 3 to finishing 2020 at 5.91. We have also seen individual teammates grow from being fearful of “sales” to routinely building customer trust resulting in individual cross-sales of +10! Utilizing weekly huddles, our leaders follow the Retail Sales process with precision, leading to a deeper understanding that these are win-win interactions.

—D. John

Immediate President & CEO, Minnesota National Bank