Our cross-sales more than doubled…in a year

We’ve worked with The Emmerich Group for a little over a year now. In the past, we had tried implementing a sales program and didn’t get the results we wanted. Now, we’re taking the approach of identifying what the customer needs and then providing that to them. And, we see that as something of service to our customers, and the customers appreciate that approach. A year ago, we averaged 2.7 cross-sales per new account. Now we expect to finish out the current month averaging just under 7 – more than double… in a year!

—S. Lewis

President & CEO, Thomaston Savings Bank