Straight Talk from the C-Suite: What High-Performing Bank Execs Are Doing Differently
Top execs are done with old sales playbooks. Discover what’s replacing them—and why one COO hasn’t missed a quarter in six years.
Welcome to the Top 5 Percenter™ Blog
An Important Skill You Must Develop to Be a Great Leader [VIDEO]
Does your executive team know how to stand in the heat of difficult conversations?
It’s easy to be nice to each other. I grew up in the Midwest, and my mama taught me to be a nice girl. That was one of the things that was held very dear in my heart, and it was one of the things that I valued. As I became an executive, I realized I needed to learn how to call people tight on their behaviors when they weren’t in alignment. I needed to be able to bring up tough subjects like “Hey, this strategy isn’t working, we may need to change something.”
Video:An Important Skill You Must Develop to Be a Great Leader
These are skills which we have to learn as executives, it’s not something that comes naturally to human beings. These kinds of skills can be learned, but only when we bring consciousness, awareness, and a commitment to learning these kinds of things do we create the opening for that to be possible.
I believe that in the future the executive teams that pull ahead will be not the ones which have the smartest people, because smart people are now being replaced by artificial intelligence, and so much of that kind of thinking is not as important. It will be those executive teams who will allow themselves—and commit themselves—to growing their emotional intelligence and their ability to hear and listen and stand in the heat of difficult conversations.
– Roxanne Emmerich
Please watch the video above and share it with your exec team and board.
More From The Blog
How Elite CEOs Run Game-Changing Board Meetings
Most board meetings are packed with data—but starved of strategic clarity. Discover how the top 5% of banks engineer boardrooms that drive performance, challenge respectfully, and align with breakthrough plans. This week’s episode reveals what high-performing CEOs do differently—and how you can bring that same power to your board.
What the Best Banks Know—and the Rest Still Don’t Get
Top banks play to win. Discover what they do differently—and why it starts with culture and strategy.
What the Best Banks Measure (and the Rest Miss): The Hidden Levers of Top Gun Leaders
Most banks track performance after it’s too late. In this week’s video, Roxanne reveals the exact metrics Top Gun CEOs use to fix results before they lag.
Halfway Is No Excuse
Midyear banking strategy not working? Elite banks accelerate, not apologize. Here’s how to finish strong—with accountability, margin, and momentum.
Top Bank Doubled Revenue with 1/3 Fewer Staff—Here’s How
Toxic conflict is quietly draining your profits.
Most banks reach for generic culture fixes and miss the root cause—low emotional intelligence and zero accountability. Discover how the best banks use healthy dissension to crush drama, boost performance, and lead the industry in profitability.
Bank Drama is Draining Your Profits—Here’s the Proven Fix
Toxic conflict is quietly draining your profits.
Most banks reach for generic culture fixes and miss the root cause—low emotional intelligence and zero accountability. Discover how the best banks use healthy dissension to crush drama, boost performance, and lead the industry in profitability.
Are You Paying Millions for Loyalty to Underperformers?
Too many banks protect tenure over performance—and bleed millions in the process. In this video, discover how elite CEOs fix their net interest margin by rapidly developing young talent into trusted advisors.
Your Bank’s Culture Is Quietly Costing You Millions—Here’s How to Fix It.
Most banks try to fix productivity issues by hiring more staff—but that only inflates expenses. This eye-opening video reveals why your culture may be quietly draining millions from your bottom line and how one Top Gun CEO doubled his bank’s size with fewer employees by engineering a culture of clarity, accountability, and high performance.
How to Build an Accountability Culture in Banking | The Banky Award Difference
Most banks don’t have a performance problem—they have a pretending problem. When people pretend not to see standards or hear deadlines, accountability culture in banks...