We Believe in Superlative Customer Service

BankShop Mystery Shopping
Our BankShop® Mystery Shopping Program focuses on the KPIs that move the needle. We tap into our database of over two decades of community bank mystery shops. You find out right away where you stand and how you can drive your performance to elite standards.
Trusted Advisor Program

Book your strategy call now

Focus on differentiating your offerings based on customer service, added value and gaps in customer experience. Once clear, establish your USPs to effectively highlight the features that set your bank apart. 

To find out more, click the button to schedule a call with Shaun Heuerman, Vice President / Leadership Consultant of The Emmerich Group.

For more info right now, call us at (952) 737-6730

Double your cross sales & command premium pricing

Most mystery shops do more damage than good and leave you with a pile of players that boils your blood every time you see it. It’s time for a radical change.

Build a power sales culture

Identify training needs to teach your team sales techniques that instantly impact your bottom line.

Assess Only What Matters

Streamline operations, reduce wait times and improve your customer experience.

From Cost to Profit Driver

Identify inefficiencies so you can capitalize on upselling opportunities during every customer interaction.

Create a sustainable system

Establish clear, measurable criteria to evaluate every interaction to maintain service excellence.

Increase Your Cross-Sales

Evaluate and improve the effectiveness of your cross-selling to boost results across the board.

Stop Rate Shoppers in Their Tracks

Build personal connections and offer tailored financial advice to demonstrate value that neutralizes rate shopping.
Roxanne Emmerich Permission To Be Extraordinary Conference

Roxanne says “A well-trained team is a constant profit booster.

Roxanne Emmerich, Community Banking Industry Expert, was the top-rated adjunct faculty member at the University of Wisconsin Management Institute where she taught executives of Fortune 500 companies for over 10 years. She also taught incoming CEOs how to become a banking CEO at the Colorado School of Banking.

Set up a free consultation with with Shaun Heuerman, Vice President / Leadership Consultant of The Emmerich Group.

For more info right now, call us at (952) 737-6730

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Carousel Demo 43

This is an example carousel using Divi Call-To-Action modules as slides. Navigation buttons are enabled on the sides, navigation controls are enabled bottom center, and a stack transition effect is applied.

Creating the testimonial layout below this line
Title of testimonial
“Over the last decade as an Emmerich Group client, we have more than doubled assets while becoming very profitable. We look like we’ll end the year with a 5 NIM and a 2 ROA. We had a record year for earnings and growth.”
M Scheopner

P. Steele

Chief Executive Officer, Builtwell Bank
“Over the last decade as an Emmerich Group client, we have more than doubled assets while becoming very profitable. We look like we’ll end the year with a 5 NIM and a 2 ROA. We had a record year for earnings and growth.”
M Scheopner

P. Steele

Chief Executive Officer, Builtwell Bank
TEG Programs
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This is the line before the shortcode.

Title Spot Here

“Over the last decade as an Emmerich Group client, we have more than doubled assets while becoming very profitable. We look like we’ll end the year with a 5 NIM and a 2 ROA. We had a record year for earnings and growth.”
M Scheopner

P. Steele

Chief Executive Officer, Builtwell Bank
This is the line before the shortcode.

Title Spot Here

“Over the last decade as an Emmerich Group client, we have more than doubled assets while becoming very profitable. We look like we’ll end the year with a 5 NIM and a 2 ROA. We had a record year for earnings and growth.”
M Scheopner

P. Steele

Chief Executive Officer, Builtwell Bank
This is the line before the shortcode.

Title Spot Here

“Over the last decade as an Emmerich Group client, we have more than doubled assets while becoming very profitable. We look like we’ll end the year with a 5 NIM and a 2 ROA. We had a record year for earnings and growth.”
M Scheopner

P. Steele

Chief Executive Officer, Builtwell Bank
This is the line before the shortcode.

Title Spot Here

“Over the last decade as an Emmerich Group client, we have more than doubled assets while becoming very profitable. We look like we’ll end the year with a 5 NIM and a 2 ROA. We had a record year for earnings and growth.”
M Scheopner

P. Steele

Chief Executive Officer, Builtwell Bank
This is the line before the shortcode.

Title Spot Here

“Over the last decade as an Emmerich Group client, we have more than doubled assets while becoming very profitable. We look like we’ll end the year with a 5 NIM and a 2 ROA. We had a record year for earnings and growth.”
M Scheopner

Tripled Cross-Sales

“We increased our average cross-sales ratio in 7 weeks from 2.9 to 5.1. In two years, loans are up 34%, assets are up 21%, and we’ve added 60 basis points to Net Interest Margin, but the really dramatic change is our cross-sales.

We tripled cross-sales, from 2.9 to 8.4, on average across the bank—we view this as the ultimate vote of trust from our customers. It’s unbelievable, but very real.”

Author

Job title, Company