What the Best Banks Know—and the Rest Still Don’t Get
Top banks play to win. Discover what they do differently—and why it starts with culture and strategy.
Welcome to the Top 5 Percenter™ Blog
Expecting and Getting More from Your People
Click HERE to get your copy of “Thank God It’s Monday!”
A young woman came to me after a Kick-Off session recently and said, with tears in her eyes, “I took this job because I had to. Now, after tonight, I WANT to be here.” What changed? She simply saw that the expectations were higher and the dysfunctional behaviors were called just that, and now they all had permission not to allow any of those behaviors ever again.
It is hard to work around self-consumed people. When they see people bash other departments, whining about what the company didn’t do for them, talking more about making sure they get their vacation time more than focusing on making priorities happen and putting procedures in place…they quickly lose their passion for being extraordinary. When they see “low vibration behavior” isn’t tolerated, and it is every person’s job to make sure it’s not allowed, they breathe deeply for the first time in months.
As a leader, you are called to expect more from people. Do not tolerate even the “smallest” amount of back-stabbing or whining. You are in command of the culture, and nothing will destroy the passion to be extraordinary faster than allowing people to live in a world of victims, telling their “stories and excuses” of why they can’t do things, why they miss deadlines, and other pot-stirring and negativity. If you, as a leader, assume that it is just a part of the work world…you will be right. You don’t want to be right on this one!
Be a vigilante on a mission to clean up the dysfunctional behaviors. The tears will be tears of joy for those who remain!
More From The Blog
What the Best Banks Measure (and the Rest Miss): The Hidden Levers of Top Gun Leaders
Most banks track performance after it’s too late. In this week’s video, Roxanne reveals the exact metrics Top Gun CEOs use to fix results before they lag.
Halfway Is No Excuse
Midyear banking strategy not working? Elite banks accelerate, not apologize. Here’s how to finish strong—with accountability, margin, and momentum.
Top Bank Doubled Revenue with 1/3 Fewer Staff—Here’s How
Toxic conflict is quietly draining your profits.
Most banks reach for generic culture fixes and miss the root cause—low emotional intelligence and zero accountability. Discover how the best banks use healthy dissension to crush drama, boost performance, and lead the industry in profitability.
Bank Drama is Draining Your Profits—Here’s the Proven Fix
Toxic conflict is quietly draining your profits.
Most banks reach for generic culture fixes and miss the root cause—low emotional intelligence and zero accountability. Discover how the best banks use healthy dissension to crush drama, boost performance, and lead the industry in profitability.
Are You Paying Millions for Loyalty to Underperformers?
Too many banks protect tenure over performance—and bleed millions in the process. In this video, discover how elite CEOs fix their net interest margin by rapidly developing young talent into trusted advisors.
Your Bank’s Culture Is Quietly Costing You Millions—Here’s How to Fix It.
Most banks try to fix productivity issues by hiring more staff—but that only inflates expenses. This eye-opening video reveals why your culture may be quietly draining millions from your bottom line and how one Top Gun CEO doubled his bank’s size with fewer employees by engineering a culture of clarity, accountability, and high performance.
How to Build an Accountability Culture in Banking | The Banky Award Difference
Most banks don’t have a performance problem—they have a pretending problem. When people pretend not to see standards or hear deadlines, accountability culture in banks...
Your Marketing Isn’t Broken. Your Positioning Is.
Most banks never see it coming—the hidden sales leak that quietly kills momentum and stalls growth. Discover how top-performing banks fix it fast, triple cross-sales, and build teams that drive results without pushing harder.
How to Triple Cross-Sales, Light a Fire Under Your Team, and Finally Hit the Numbers You Know Are Possible
Most banks never see it coming—the hidden sales leak that quietly kills momentum and stalls growth. Discover how top-performing banks fix it fast, triple cross-sales, and build teams that drive results without pushing harder.