We hit our goals for next year a year earlier—all in one year! I confess – for quite a few years we’ve been running a small fire department at this bank as it applied to growing the bank. Having a fire break out, reacting to the bell like Pavlov’s dogs, racing to the fire and calling in some outside firefighters to help, and usually putting it out – only to have another one erupt and, ultimately, the same problem burst into flames again. It took a while to actually admit there might be another way. When we began working with Roxanne, for the first time, I saw a genuinely different, organized approach. We got buy-in for and installed procedures that worked and kept working. As a consequence, we hit our goals for next year a year earlier—all in one year! And we had one guy who far exceeded the chart of what we thought was possible! But honestly, I feel this is just the beginning.
....for bank leaders who want to transform their teams from ‘order takers’ to persuasive sales professionals.
I’ve been to hundreds of seminars as CEO of several banks. I learned more in two days at the Profit-Growth Banking™ Summit than I did in all the other seminars combined.
We grew 21 percent while decreasing FTEs by 11 percent and raising net interest margin 52 basis points since working with you. 100 percent of our new loan customers are referrals from current customers or centers of influence. Not a week goes by when I don't get a call from a client complimenting my staff. I don't even remember it happening before we made this shift. Our top 100 customers are sending business our way, and we're not really having to work hard to get new business. And our lenders don't even try or ask to meet the pricing of the competition. They know they're worth more. A few years ago, they wouldn't have believed they were worth the extra money.