We hit our goals for next year a year earlier—all in one year!
I confess – for quite a few years we’ve been running a small fire department at this bank as it applied to growing the bank. Having a fire break out, reacting to the bell like Pavlov’s dogs, racing to the fire and calling in some outside firefighters to help, and usually putting it out – only to have another one erupt and, ultimately, the same problem burst into flames again.
It took a while to actually admit there might be another way. When we began working with Roxanne, for the first time, I saw a genuinely different, organized approach. We got buy-in for and installed procedures that worked and kept working. As a consequence, we hit our goals for next year a year earlier—all in one year! And we had one guy who far exceeded the chart of what we thought was possible! But honestly, I feel this is just the beginning.