We not only met EVERY goal in ALL our branches, but we exceeded many of our goals by 100 percent! Our entire organization acts like a team! I can’t imagine any CEO who wouldn’t want this.
We hit our goals for next year a year earlier—all in one year!
I confess – for quite a few years we’ve been running a small fire department at this bank as it applied to growing the bank. Having a fire break out, reacting to the bell like Pavlov’s dogs, racing to the fire and calling in some outside firefighters to help, and usually putting it out – only to have another one erupt and, ultimately, the same problem burst into flames again.
It took a while to actually admit there might be another way.
We grew 21 percent while decreasing FTEs by 11 percent and raising net interest margin 52 basis points since working with you. 100 percent of our new loan customers are referrals from current customers or centers of influence. Not a week goes by when I don’t get a call from a client complimenting my staff. I don’t even remember it happening before we made this shift. Our top 100 customers are sending business our way, and we’re not really having to work hard to get new business. And our lenders don’t even try or ask to meet the pricing of the competition.