“Since working with you, we have a Net Promoter Score of 9.5 while the industry average is 8.1. We were just amazed. The Hoopla and Huddle effort is phenomenal. What I’m seeing every day with these people is leading—they are standing right there with their hands up in the air, wanting to share successes. ‘Can I, can I, can I?’ We have to cut them off to get on with our day.
I’ve been in banking too many years to speak of, and this is the first time I’ve ever seen a company engage in an initiative across the board—everybody. Our team is amazed at the difference in the approach and effectiveness of this sales training. We put a sign on our door after the Kick-Off that says, MetaBank, established 1954, reborn 9-14-11. Everybody who hit that back door had tears in their eyes. It was so moving because it was real to everyone. Like you said, the magic happens.”