Dominate the industry through the Breakthrough Banking™ Blueprint Conference
June 6-7, 2024 | St. Louis, MO
Catapult your ROA - Poach your competitors top clients - Revolutionize your culture.

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Dominate The Industry

What's your biggest challenge?

cross-sales

Finally...no more order taking

 

We tripled cross-sales, from 2.9 to 8.4

We increased our average cross-sales ratio in 7 weeks from 2.9 to 5.1.

In two years, loans are up 34%, assets are up 21%, and we’ve added 60 basis points to Net Interest Margin, but the really dramatic change is our cross-sales. We tripled cross-sales, from 2.9 to 8.4, on average across the bank—we view this as the ultimate vote of trust from our customers.

It’s unbelievable, but very real.

—K. Knudsen

Chief Executive Officer, Security Bank
2017 Extraordinary Bank of the Year™ Award Winner
2018 Institute for Extraordinary Banking™ Hall of Fame Inductee

…grown our assets per employee [from] $3.4MM [to] $5MM

We have seen a significant increase in our cross-sales since implementing your proven Retails Sales process. We have increased from a team-wide average of less than 3 to finishing 2020 at 5.91. We have also seen individual teammates grow from being fearful of “sales” to routinely building customer trust resulting in individual cross-sales of +10! Utilizing weekly huddles, our leaders follow the Retail Sales process with precision, leading to a deeper understanding that these are win-win interactions.

—B. Calderara

President & CEO, Ulster Savings Bank

…started at 2.84 and now we’re at 7.4

Our cross-sales number started at 2.84 and now we’re at 7.4. We’re focused on the right target markets and our Top 100 most profitable customers are really making an impact on asset quality.

—T. Etcheson

Chairman, Hoosier Heartland State Bank

…individual cross-sales of +10

We have seen a significant increase in our cross-sales since implementing your proven Retails Sales process. We have increased from a team-wide average of less than 3 to finishing 2020 at 5.91. We have also seen individual teammates grow from being fearful of “sales” to routinely building customer trust resulting in individual cross-sales of +10! Utilizing weekly huddles, our leaders follow the Retail Sales process with precision, leading to a deeper understanding that these are win-win interactions.

—D. John

Immediate President & CEO, Minnesota National Bank

We’ve moved cross-sales from the 2s to in excess of 5 across the company

When we started with The Emmerich Group, cross-sales were in the 2s, and now we’re in excess of 5 on average across the company, with some banks well in excess of 7.

—M. Scheopner

Chief Executive Officer, Landmark National Bank

Our cross-sales more than doubled…in a year

We’ve worked with The Emmerich Group for a little over a year now. In the past, we had tried implementing a sales program and didn’t get the results we wanted. Now, we’re taking the approach of identifying what the customer needs and then providing that to them. And, we see that as something of service to our customers, and the customers appreciate that approach. A year ago, we averaged 2.7 cross-sales per new account. Now we expect to finish out the current month averaging just under 7 – more than double… in a year!

—S. Lewis

President & CEO, Thomaston Savings Bank

We hit a 6.7 average for cross-sales

For a team that didn’t ever think about sales before a year and a half ago, that’s wonderful. We’ve hit a 6.7 average for cross-sales for our whole team and have had individuals as high as 12!

—S. Jones

Chief Executive Officer, Home State Bank
2016 Extraordinary Bank of the Year™ Award Winner
2017 Institute for Extraordinary Banking™ Hall of Fame Inductee

Profitable loan growth
with A+ credits

How to sell more loans, faster, to A+ credits at 30 to 100 basis points above the competition

 

We hit our loan growth goal for the year by the end of June.

Roxanne showed us how to double our growth. We hit our loan growth goal for the year by the end of June…in our first year with Roxanne Emmerich’s help! We’ve had employees in banking for 20 to 30 years who say they wish they’d started this program 20 years ago.

—C. Floyd

President & CEO, First National Bank of Syracuse
#2 on 2016 SNL Top 100 under $1 Billion
2019 Extraordinary Bank of the Year™ Award Winner
2022 Institute for Extraordinary Banking™ Hall of Fame Inductee

A record year for…

Over the last decade as an Emmerich Group client, we have more than doubled assets while becoming very profitable. We look like we’ll end the year with a 5 NIM and a 2 ROA. We had a record year for earnings and growth.

—P. Steele

President & CEO, Builtwell Bank
2014 Extraordinary Bank of the Year™ Award Winner
2015 Institute for Extraordinary Banking™ Hall of Fame Inductee

…loan growth was up $100 million in less than five months

Our loan growth was up $100 million in less than five months during the heart of a recession while we improved loan quality. Return on equity increased from 7.18% to 10.44% in a year. Net interest margin increased from 3.63 to 3.95% in a year.

—J. Marcuccilli

Chief Executive Officer, STAR Financial Bank

…tremendous success with commercial loans…without having to change our rates

Since working with TEG our culture scores have improved and we’ve had tremendous success with commercial loans without having to change our rates.

—J. Rios

Chief Financial Officer, First National Bank of Syracuse

…landed a $10 million loan

We landed a $10 million loan, the biggest we’ve ever had! We’re focusing on our Top 100 and Top 1000 and we now know what they look like, smell like and feel like. It’s easier than ever to go after the people and companies that look just like our most profitable customers.

—N. Grigsby

President, Farmers State Bank

Loan growth is up 64%

In the last three years, the ‘Blueprint’ has helped us have a breakthrough we never dreamed possible. Assets have grown 44%, loan growth is up 64%, net income has doubled, AND we were ranked #2 by SNL for banks under $1 billion. Best of all, we were named the 2019 Extraordinary Bank of the Year™, and our clients are all thrilled to see what our bank in our small community has accomplished!

—C. Floyd

President & CEO, First National Bank of Syracuse
#2 on 2016 SNL Top 100 under $1 Billion
2019 Extraordinary Bank of the Year™ Award Winner
2022 Institute for Extraordinary Banking™ Hall of Fame Inductee

Net Interest Margin

Get paid what you’re worth

 

We were able to capture a floating rate in a rising rate environment.

We were able to capture a floating rate in a rising rate environment. That was just as big a deal as getting the $10 million loan. Since then, interest rates have gone up 100 basis points. It’s the only floating rate that company has. [We were] able to negotiate that by making sure we stuck to your sales process and held tight…and it worked.

—N. Grigsby

President, Farmers State Bank

The real progress on the margin is on the deposit side.

The real progress on the margin is on the deposit side. We have the second lowest cost of funds of any community bank in Utah. And even though rates have moved up, we’ve managed to keep customers.

—J. Jones

President & CEO, First National Bank of Layton

…realized our three-year goal for net income in the first year

Our net interest margin is now over 5.0—an increase of over 40 basis points in the past year. We realized our three-year goal for net income in the first year working with The Emmerich Group.

—C. Floyd

President & CEO, First National Bank of Syracuse
#2 on 2016 SNL Top 100 under $1 Billion
2019 Extraordinary Bank of the Year™ Award Winner
2022 Institute for Extraordinary Banking™ Hall of Fame Inductee

…drew the line in the sand about matching rates

We increased net interest margin from the 27th to 82nd percentile in the time we have been working with you. We drew the line in the sand about matching rates—that was huge. We drove our deposit costs down. I don’t think we could have come out of those tough couple of years without The Emmerich Group.

—J. Burnett

Chief Executive Officer, Libertyville Savings Bank

High-performance,
high-accountability culture

How to transform whining, excuses and drama into a culture of accountability in weeks

High-Performance
Culture

Unleash the vital process that redefines performance culture at every level of your bank

 

Ranked #1 by Forbes for client experience

It was an incredible recognition by Forbes… [when they ranked our bank #1 for client experience out of almost 6,000 banks]. We were shocked when we got the #1 rating. It was an amazing announcement when we found that out.

—S. Lewis
President & CEO, Thomaston Savings Bank

This has helped us break down the silos

When I got here four years ago, it really was an organization that had a lot of culture issues. That was one of the big drivers for going with [The Emmerich Group]. I was the seventh president in 10 years. This has really helped us bring it all together, break down the silos, and really get everybody on the same page and working as a team.

Our culture scores have really gone up since we’ve [joined The Emmerich Group]… And last year, we were voted one of America’s best banks to work for in American Banker magazine. [A customer in one of our branches said:] ‘You guys are always so happy. This is such a fun place to come to. I like banking here. This is a great place to work…and that’s why it’s a great place to bank.’

—B. Calderara

President & CEO, Ulster Savings Bank

Our people are on fire…

In just 18 months, we improved our ROA from 1.35 to 2.6 and our efficiency ratio from 73% to 56% – far exceeding the utopian goals we set. We never would have thought we could have come so far in so little time. And our people are on fire – we have the best culture we’ve ever had.

—J. Jones

President & CEO, First National Bank of Layton

…better than any other program I have attended

The professional development I gained from the High-Performance Bank Executive Program is better than any other program I have attended.

—C. Holland

Chief Executive Officer, Farmers State Bank of Alto Pass
2022 Extraordinary Bank of the Year™ Award Winner

79% of our employees are at target or above…

Before The Emmerich Group, we had great people, but we didn’t have an accountability culture. Now, 79% of our employees are at target or above on their critical drivers.

—B. Monts

President & CEO, Hoosier Heartland State Bank

…people have wanted to come to work for us

We’ve always had a good culture but especially the last few years it’s been wonderful and people have wanted to come to work for us because they hear the good things we’re doing, and we have Roxanne and her approach to culture transformation to thank for that.

—B. Grimstad

CEO, Decorah Bank and Trust

…our culture scores have improved…

Since working with TEG, our culture scores have improved and we’ve had tremendous success.

—J. Rios

Chief Financial Officer, First National Bank of Syracuse

…exceeded expectations on the impact to our culture

We have been partners with TEG for 6 months and employee engagement has increased thanks to implementing morning huddles and bank wide celebrations. We really exceeded expectations on the impact to our culture.

—T. Rudy

EVP, Citizens & Northern Bank

…we differentiate BY our culture

Thriving through challenges like those we face today is exactly why we have this long-term relationship. The Emmerich Group is all about culture, and they have helped us establish systems, processes, and people development so that we can differentiate BY our culture.

—K. Knudsen

Chief Executive Officer, Security Bank
2017 Extraordinary Bank of the Year™ Award Winner
2018 Institute for Extraordinary Banking™ Hall of Fame Inductee

…profits increased 44%…because we decided to change our culture

Today, profits have increased 44% over last year! All this in a market with many tough competitors. All because we decided to change our culture.

—P. Steele

President & CEO, Builtwell Bank
2014 Extraordinary Bank of the Year™ Award Winner
2015 Institute for Extraordinary Banking™ Hall of Fame Inductee

…shows up in our culture scores

One of the key phrases of our strategic plan is: “Do more with less.” We’ve done just that. That shows up in our culture scores, and it shows up in our productivity, based on the amount of assets under management per employee. And because we’re doing more with less, we have higher-paid people.

—N. Grigsby

President, Farmers State Bank

…like no other executive development program

The High-Performance Bank Executive Program is like no other executive development program. It makes us examine ourselves inside-out and become a better version of ourselves.

—B. Penney

Chief Executive Officer, Marine Bank

Large, low-cost deposits

Unlocking core deposits: the secret leverage point you’re overlooking

 

$2-$3 million dollar checking account

“In our first year, we had almost 18% core deposit growth.

Now my team brings in a $2 million to $3 million checking account every single week using what you taught us.”

— C. Holland

Chief Executive Officer,Farmers State Bank of Alto Pass

2022 Extraordinary Bank of the Year Award Winner

2023 Institute for Extraordinary Banking Hall of Fame Inductee

…two individuals while ‘practicing,’ brought in $20 million in deposits

We had almost 18% deposit growth. We had two individuals from our team who took the Accredited Banking ProfessionalTM course and, while ‘practicing,’ brought in $20 million in deposits—$15 million of which were low-cost deposits.

—C. Holland

Chief Executive Officer, Farmers State Bank of Alto Pass
2022 Extraordinary Bank of the Year™ Award Winner

Growth of deposits and loans…a miracle

Before we worked with The Emmerich Group, we had tried many consultants and training programs with little or no improvement. Within 30 days of our Kick-Butt Kick-Off®, we grew more than we had in the previous 10 years combined—35% annualized in 30 days! The growth of deposits and loans can only be described as a miracle and the profits were up 44%. Ongoing growth has soared from there. The systems keep taking us further.

—P. Steele

President & CEO, Builtwell Bank
2014 Extraordinary Bank of the Year™ Award Winner
2015 Institute for Extraordinary Banking™ Hall of Fame Inductee

…our deposits are up 22%

Before Roxanne, we had lost direction. We knew we needed growth and a culture shift. Since joining The Emmerich Group, our deposits are up 22%, our customer satisfaction rating is 9.90 out of 10, and we are experiencing our most profitable year on record. This is the best investment we’ve ever made.

—J. Burnett

CEO, Libertyville Savings Bank

Core deposits are up from $182 to $263 million

Since 2015, we have gone from $6.2 million to over $8.18 million in assets per employee. Our profitability has gone up from about $357,000 in the first half of 2015 to $1.1 million in the first half of 2018. Core deposits are up from $182 million to $263 million and assets have increased from $256 million to $422 million. Our non-interest-bearing deposits grew 34% in 2015, 36.8% in 2016, and 26% in 2017. This has exceeded even our lofty expectations!

—L. Harrison

President & CEO, Virginia Partners Bank

…the sales process has led to growth in our core deposits

Our focus on the sales process has led to growth in our core deposits, adding significant value to our organization in the long run. Twenty-six of our twenty-nine banks are in excess of their target levels.

—M. Scheopner

Chief Executive Officer, Landmark National Bank

Grew core deposits $7 million in the first quarter

We set our goal to grow our core deposits by $1 million dollars a month, $12 million for the year, and through the first quarter of 2015 we are up $7 million. We believe what we are doing with The Emmerich Group is making a difference!

—S. Jones

Chief Executive Officer, Home State Bank
2016 Extraordinary Bank of the Year™ Award Winner
2017 Institute for Extraordinary Banking™ Hall of Fame Inductee

Profit-Rich
strategic planning

The secret to getting and keeping everyone connected to profit and aligned to strategy

…strategic plan with a purpose and a roadmap

For the first time in 25 years, we really have a strategic plan with a purpose and a roadmap.

—R.C. Burson

Chief Executive Officer, Valley Bank of Commerce

…strategic planning process is second to none

The focus time dedicated to the strategic planning process is second to none. Having Roxanne and her team at your side for two days keeps the focus and keeps you out of the weeds.

—B. Monts

President, Hoosier Heartland State Bank

Now we hit every outcome on the plan

Historically, the leadership team would spend months—plus two days together in-person—struggling over a 50+ page annual strategic plan. Once we finalized it, the board would approve it and everyone would put the doggone thing in a folder until the next strategic planning time the following summer. Today, it’s a one-pager. And we’re now a working, functioning leadership team that is very engaged in the strategic direction we are following. We know what to focus on. Now we hit every outcome on the plan.

—B. Koopman

Senior Vice President, MetaBank

Laser-focused clarity

[Strategic Planning] Think Tank allows you to get laser focus and walk away with clarity on what is going to be important for the bank moving forward the next several years. It allows you to walk away with a plan.

—C. Adams

Senior Vice President, SouthEast Bank

…empowers all of us to create strategy

The process [taught during Strategic Planning Think Tank] removes barriers in the executive management team and empowers all of us to create strategy. The structure encourages us to stay on a path to design strategy.

—C. Holland

Chief Executive Officer, Farmers State Bank of Alto Pass
2022 Extraordinary Bank of the Year™ Award Winner

…best education for successful community bank strategy

Hands down the best education for successful community bank strategy and learning how to differentiate your business.

—H. Wirtz

Chief Experience Officer, Richwood Bank