We Believe in Superlative Customer Service

BankShop Mystery Shopping
Our BankShop® Mystery Shopping Program focuses on the KPIs that move the needle. We tap into our database of over two decades of community bank mystery shops. You find out right away where you stand and how you can drive your performance to elite standards.
Trusted Advisor Program

Book Your Strategy Call Now

Focus on differentiating your offerings based on customer service, added value, and gaps in the customer experience. Once clear, establish your USPs to effectively highlight the features that set your bank apart. 

For more info right now, call us at (952) 737-6730

Double Your Cross-Sales & Command Premium Pricing

Most mystery shops do more damage than good and leave you with a frustrating list of issues rather than actionable insights. It’s time for a radical change.

Build a Power Sales Culture

Identify training needs to teach your team sales techniques that instantly impact your bottom line.

Assess Only What Matters

Streamline operations, reduce wait times, and improve your customer experience.

From Cost to Profit Driver

Identify inefficiencies so you can capitalize on upselling opportunities during every customer interaction.

Create a Sustainable System

Establish clear, measurable criteria to evaluate every interaction to maintain service excellence.

Increase Your Cross-Sales

Evaluate and improve the effectiveness of your cross-selling to boost results across the board.

Stop Rate Shoppers in Their Tracks

Build personal connections and offer tailored financial advice to demonstrate value that neutralizes rate shopping.
Roxanne Emmerich Permission To Be Extraordinary Conference

Roxanne says, “A well-trained team is a constant profit booster.

Roxanne Emmerich, Community Banking Industry Expert, was the top-rated adjunct faculty member at the University of Wisconsin Management Institute where she taught executives of Fortune 500 companies for over 10 years. She also taught incoming CEOs how to become a banking CEO at the Colorado School of Banking.

For more info right now, call us at (952) 737-6730

What BankShop® Mystery Shopping Program Participants Said

C. Burson, CEO, Valley Bank of Commerce
“Before The Emmerich Group, we were a really good bank with great numbers. Now, after a few short years, we have grown 66%, achieved a 37% ROE, and just hit the second-highest culture score in the nation. I could not be more pleased.”
K. Knudsen, Chief Executive Officer, Security Bank
“In two months, we improved our mystery shopping scores from 7.5 to 9.3, and we increased our average cross-sales ratio in 7 weeks from 2.9 – 5.1. One of our Customer Service Representatives is now averaging over 7 cross-sales for each new customer. The best part is that we are creating a sustainable system that is going to keep our scores up year after year.”
C. Holland, Chief Executive Officer, Farmers State Bank of Alto Pass
“In our first year, we had almost 18% core deposit growth. Now my team brings in a $2 million to $3 million checking account every single week using what you taught us.”
J. Burnett, Chief Executive Officer, Libertyville Savings Bank
“Before Roxanne we had lost direction. We knew we needed growth and a culture shift. Since joining The Emmerich Group, our deposits are up 22%, our customer satisfaction rating is 9.90 out of 10, and we are experiencing our most profitable year on record. This is the best investment we’ve ever made.”
S. Jones, President & CEO, Home State Bank
“For a team that didn’t ever think about sales before a year and a half ago, that’s wonderful. We’ve hit a 6.7 average for cross-sales for our whole team and have had individuals as high as 12!”

For more information, call us at (952) 737-6730