We Believe in Superlative Customer Service

Our BankShop® Mystery Shopping Program focuses on the KPIs that move the needle. We tap into our database of over two decades of community bank mystery shops. You find out right away where you stand and how you can drive your performance to elite standards.
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Focus on differentiating your offerings based on customer service, added value, and gaps in the customer experience. Once clear, establish your USPs to effectively highlight the features that set your bank apart.
For more info right now, call us at (952) 737-6730
Double Your Cross-Sales & Command Premium Pricing
Most mystery shops do more damage than good and leave you with a frustrating list of issues rather than actionable insights. It’s time for a radical change.
Roxanne says, “A well-trained team is a constant profit booster.
Roxanne Emmerich, Community Banking Industry Expert, was the top-rated adjunct faculty member at the University of Wisconsin Management Institute where she taught executives of Fortune 500 companies for over 10 years. She also taught incoming CEOs how to become a banking CEO at the Colorado School of Banking.
For more info right now, call us at (952) 737-6730
What BankShop® Mystery Shopping Program Participants Said
For more information, call us at (952) 737-6730