Breakthrough Banking™
Videos May Be Viewed In Any Order
Legendary Customer Service: Getting and Keeping Customers for Life
- The ultimate secret of best-in-class customer service
- Why “you never get a second chance to make a first impression”
- See your bank the way your customers do—and why doing so is critical to its success
- Create a plan that delivers “Wow” customer service daily
Recovering from an Oops: How to Keep a Customer After You’ve Made a Mistake
- 9 simple steps to make the customer love you again after you’ve messed up
- Strategies to diffuse anger and get everyone to keep their cool
- Create solutions that are “win-win” for both you and the customer
- Develop an effective follow-up plan
- Build a stronger relationship with the customer than you had before you made the mistake
We Have to Stop Meeting Like This: How to Run or Attend a Results-Oriented Meeting
- Why most meetings are a boring waste of time … and why yours doesn’t have to be
- Create an actionable agenda that produces results rather than talk
- Get rid of tangents, whining, and other time-wasters that make unproductive meetings drag on and on
- Get participants to stick to the agenda—without turning them off
- Follow up on meetings so the participants follow through
The Ultimate Banking Sales System: Your Step-by-Step Action Plan
- 6 things you should always tell the prospect before discussing rates
- Finding and selling your bank’s UCA (Unique Competitive Advantage)
- The “hidden” psychology of every successful sales presentation
- Turn every prospect into a customer
Peak Performers: Secrets of the Top Achievers
- Develop the “can do” attitude
- Improve your results and effectiveness
- The #1 attribute of the highest performing people—and how you can develop it in yourself and others
- Secrets of thinking like an entrepreneur
- Why every job is critical to success
Establishing Rapport: Selling Yourself With Confidence
- Talk the prospect’s language—not yours
- Lord Chesterfield’s winning secret for getting prospects to like you
- Show customers you are concerned about their needs
- Create comfort and synergy with your customers
- Read people like a book
Converting Inquiries Into Sales: Finding the Customer’s Hot Buttons
- What Socrates can teach you about successful selling
- The 5 elements of a good sales question
- Move prospects quickly from disinterest to desire
- Eliminate the competition from the prospect’s mind
- Close every sale
Working Together: Moving from Group Chaos to Team Synergy
- The 4 stages of development—and which one your team is in
- Analyze team strengths and weaknesses
- Work together more effectively
- Set team goals, roles, vision, and expressions
- What Michael Jordan can teach you about being a team-player
Creating Harmony: Dealing With Conflict on the Job
- Know your conflict style
- Get to the root of any problem quickly and efficiently
- Give feedback that improves results without creating chaos
- Accept and acknowledge feedback
- Cope with even the most difficult people
Hoopla: Building Fun Into the Workplace
- Create a plan to change your counterproductive ideas, habits, and misconceptions about motivation
- Explore the documented effect of optimism on results
- Get passionate about how your work impacts the world
- Break down workplace silos to create fun and enlivening rituals
- Celebrate, encourage, and make a difference in the lives of your co-workers and customers
Focus: Making Power Goals Happen
- Set goals—business and personal
- Get what you really want (not what others think you should have)
- 5 steps to making your wildest dreams come true
- Common goal-setting mistakes … and how to avoid them
- Create the action plan that will get you to your goals
Powerful Leadership: Leading People to Greater Performance
- The top 10 attributes followers want from their leaders
- Get your people and objectives aligned in the same direction
- Motivate people to go beyond their job descriptions
- Create a vision that inspires people to a higher level of performance
- Why leadership is more about you than the position you hold