Stop Nice. Start Accountable: Why Your Culture Is Failing (and How to Fix It)
Most banks don’t lack accountability—they tolerate avoidance. Discover how to build a culture that drives real performance.
One of the best side effects of the recession is the long, hard look consumers are taking at their financial habits. Nine credit cards and three mortgages might not have been such a boffo plan after all.
We also see the rebirth of a virtue of the past—saving. Even if they aren’t in a position to begin saving this minute, consumers busily promise themselves that the moment they have a spare nickel, it’ll go straight into the piggy bank.
That’s a golden opportunity for those of us in the piggy-bank business.
There was a time when banks encouraged saving, sponsoring school programs, and Christmas accounts and a hundred other ways to save. But most aren’t doing this anymore. There has never been a better time to bring back the creative and simple programs that once made saving a piece of cake.
Encourage your customers to make and keep a budget that includes savings NOT as something to do when there’s money left over but as an expense as regular and non-negotiable as the car insurance and groceries. Urge them to see if their employers offer an automatic deposit program that puts a percentage of each paycheck into savings.
Saving is a habit like any other. Make it easy for your customers to develop this habit, and they’ll never forget you for it. Soon enough, our culture might very well recover the long-lost value of thrift that our parents tried so hard to get through our collective heads. And banks with the foresight to do so can lead the way.
Most banks don’t lack accountability—they tolerate avoidance. Discover how to build a culture that drives real performance.
Toxic disagreement is silently eroding your culture. Discover how top bank leaders turn conflict into performance—without the damage.
Most banks tolerate toxic behaviors longer than they should. Discover how “culture ghosts” sabotage performance—and how to eliminate them for good.
Gossip and blame quietly destroy performance in many banks. Discover how leaders eliminate workplace drama and create a culture where top performers thrive.
Most executives assume pay motivates employees most. Research shows the real driver is daily progress—and leaders who define it unlock higher performance.
Most banks reward activity. High-performing banks reward profitable activity. Discover how behavioral economics reshapes execution and margin.
Most banks say they want accountability. Few build it. Discover how to create mutual accountability that strengthens culture and improves performance.
Most bank employees believe they’re top performers. Discover how to align every role to measurable profitability and eliminate hidden performance drag.
Most banks pretend that culture can be delegated. Wrong. Elite banks weaponize culture as their profit engine. Here’s the system CEOs can’t ignore.
Premium pricing isn’t a tactic—it’s a mindset. When belief is missing, margin and legacy are at risk.