Anybody who walks into your bank has got a real problem. People without problems don’t wake up in the morning and say, “Today is a good day to spend talking to a banker,” any more than they would decide to talk to a doctor for kicks. People without problems have better things to do with their time.
The very fact that potential clients are either taking your call or calling you says they have something on their mind. That’s the pain, and your job is to find out what that pain is. What pain would cause them to make a change? Knowing that will give you everything you need to complete the rest of the sales process.
If you don’t uncover your prospect’s pain, all you have is a prospect who is intellectually curious but not economically serious. Until you start poking and prodding, all you’ll get is a casual conversation—and YOU have better things than that to do with YOUR time.
Make it your main goal to discover all the things your prospect would like to be different—or better—in their current financial business relationship. Uncover ways in which their current vendor serves them incorrectly. By asking pain-probing questions, you allow them to reveal the improvements they want. This also takes the pressure off you to talk in any depth about your pricing or about why they should consider your company.
Realize that when you approach prospects about a possible relationship, the prospect sees you as an agent of change. They know you want to talk them into changing their behavior. And what do we know about human beings and behavior change? They hate it! But once the pain has been identified, you become the source not just of change but of relief.
Toxic conflict is quietly draining your profits.
Most banks reach for generic culture fixes and miss the root cause—low emotional intelligence and zero accountability. Discover how the best banks use healthy dissension to crush drama, boost performance, and lead the industry in profitability.
Toxic conflict is quietly draining your profits.
Most banks reach for generic culture fixes and miss the root cause—low emotional intelligence and zero accountability. Discover how the best banks use healthy dissension to crush drama, boost performance, and lead the industry in profitability.
Too many banks protect tenure over performance—and bleed millions in the process. In this video, discover how elite CEOs fix their net interest margin by rapidly developing young talent into trusted advisors.
Most banks try to fix productivity issues by hiring more staff—but that only inflates expenses. This eye-opening video reveals why your culture may be quietly draining millions from your bottom line and how one Top Gun CEO doubled his bank’s size with fewer employees by engineering a culture of clarity, accountability, and high performance.
Most banks don’t have a performance problem—they have a pretending problem. When people pretend not to see standards or hear deadlines, accountability culture in banks...
Most banks never see it coming—the hidden sales leak that quietly kills momentum and stalls growth. Discover how top-performing banks fix it fast, triple cross-sales, and build teams that drive results without pushing harder.
Most banks never see it coming—the hidden sales leak that quietly kills momentum and stalls growth. Discover how top-performing banks fix it fast, triple cross-sales, and build teams that drive results without pushing harder.
In this video, I discuss how the top 1% of community banks are not working harder than their competitors—they’re working smarter. By leveraging a high-performance...
Net interest margin is under pressure—and if your bank is still waiting on rate changes to save your profitability, you’re already behind. In this sharp, no-fluff...
Bankers, let me ask you a brutal but necessary question:Why are you still playing checkers while the top-performing banks are playing 4D chess with deposit growth? If...
