The A-Player Playbook: Attract the Best [VIDEO]
Have you ever noticed it's a whole lot easier to get top performance from somebody who has more capabilities to be a top performer? So here's the challenge that I've...
Welcome to the Top 5 Percenter™ Blog
Winning Business in a Mobile Banking World
So, I’m curious…
How much is your branch lobby traffic down in the last 5 years?
Second question: Are your personal bankers getting out of the branch, into the community where the customers are? Or, are they waiting for them to walk in the door? (It’ll be a long wait.)
The behaviors and skills that made your best personal bankers successful for the last 30-years won’t help them going forward.
They’ll need a different and new set of skills, starting with absolute mastery of cross-sales. If they don’t make the shift, they’ll fail (and you may just go down with them).
In today’s video, you’ll discover how to make the shift to personal bankers that rock it in this new world of mobile banking…
More From The Blog
The Number One Motivator…NOT What You Think [VIDEO]
Trick question for you. What is the number one motivator for employees? Every time I talk with executives, they often suggest that paying employees more—up to a...
Profit Connect: Tie Your Team to Profitability [VIDEO]
In talking to hundreds of bank CEOs, I've heard the same repeated message. We've got good people. ...
The 24-Hour Culture Makeover to Transform Your Organization into a Powerhouse of Growth & Profitability [VIDEO]
Many of us dream of working in an environment that energizes us and is surrounded by competence. In this episode, I'll discuss how you can improve your organization's...
Customer Service Revolution: 4 Bold Strategies to Skyrocket Your Bank’s Reputation [VIDEO]
In this episode, let’s master the service culture. Let’s look at four unconventional strategies to propel your customer service from good to "WOW," creating a service...
Creating a Sustainable Culture of Improvement in Your Organization [VIDEO]
A formidable organizational culture score is the foremost predictor of future growth and profitability, as demonstrated by hundreds of organizational development...
Four Key Steps to Stop Crazy-Making Behaviors and Improve Your Workplace Culture [VIDEO]
I believe there are days when a workplace can feel more like an “adult daycare” than an office. In this first episode, I’ll show you the formula that has transformed...
Unleash Your Bank’s Full Sales Potential with a Proven Accountability and Visibility System [VIDEO]
I believe that most people working in banks perform at a fraction of their potential. In this session, I will show you how your people (like many bankers before them...
Boost Your Bank’s Bottom Line with One Change [VIDEO]
I believe in the unlimited upside potential in your team, and I believe that with the proper tools, they are capable of so much more. In this video, I’m going to...
What Is Your Conversion Rate From Inquiry to Customer? [VIDEO]
What is your opportunity cost per inbound call? In other words, how much profit is lost per mishandled call that doesn’t turn into a lead, then a customer, then a full...
