Before TEG, culture wasn’t great, and we weren’t answering phones correctly or putting customers in touch with right people. Now people rave about our customer service. Employees are happier—no more gossiping. We’re calling it tight, having Hoopla groups and quarterly celebrations–we love it. When employees are happier, they produce better work. We haven’t seen another program like this. We’ve had other consultants, but they were cut and dried and didn’t follow through. With TEG, there is follow-up.
