Managing Through Victimhood and Learned Helplessness [VIDEO]
Have you ever rolled out of bed on a Monday morning, fired up and ready to take on the week, only to be met with a flood of excuses? You’re pumped, you’re ready to go,...
In this episode, I’ll share with you a system we use with our clients who, almost without exception, have improved their culture scores every year compared to the year before—often for over a decade.
…You’re going to love this!
There are some challenges to creating a sustainably advancing culture score and what it takes to make that score.
It’s a real and growing challenge you must face that fewer and fewer people are coming into the workplace with the fundamentals to thrive because you have more and more people coming into the workplace that have various personal issues.
EVERY business leader and owner should be extremely concerned about the trend that people often let their personal life negatively affect the workplace.
Step 1: In contrast to the distinctions that culture is driven by goals, training and incentive pay, realize that nowhere on the planet has there been a success story with that approach.
It’s “conventional wisdom” that is shockingly believed to be true—to the demise of the growth, profits, and sanity of the situation. Know that culture is a system of ways of being.
Step 2: So many organizations are “cultural experts” that create a “hair on fire with gasoline poured on your head” culture because they deal with accountability but don’t know how to tie it all together with strategy, marketing, sales processes, an ever-increasing improvement system, and education systems. You want to see culture as a holistic approach where you are building confidence.
Step 3: Unlike so many “throw candy bars during the sales meetings” childish approaches, culture is in fact about celebration. But it requires celebrating the right behaviors and metrics in the right order and with the right interweaving of visibility and celebration systems—usually at least 3–4 at once, each for a different reason, but all supporting one thing: Constant improvement in both culture scores AND results.
Three steps:
The beauty of a great and advancing culture is that hundreds of studies show it is the leading indicator of future growth AND profitability. Your job SHOULD be easier, right?
Make sure you tune in next time where I’ll show you how your customer service standards can be achieved and exceeded, making your customers say “WOW” and willing to pay you more.
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