During challenging times, the one thing you can count on is that desperate competitors and fly-by-night organizations are going to come in and try to take away your best customers.
Let’s face it, your top 100 customers, for any bank under $2-billion asset size, account for anywhere between 50 to 140% of your profits.
That’s a significant thing to understand. They are precious. They pay for all the bills, and you must, of course, keep all of them.
What’s the biggest mistake made during a strategic planning day? That’s easy.
Lack of intentional congruence.
I believe that we all take great pride in legendary performance.
In this episode, I’ll show you how you can have your best year ever and show you the system that doubled the profit in less than three years for over 70% of the stock banks that used it.
If you’re the kind of leader:
The best-selling author of nearly 50 sports books, Ross Bernstein is an award-winning, Hall of Fame, peak-performance business speaker who’s keynoted conferences on all seven continents and has been featured on CNN, CBS This Morning, ESPN and Fox News, as well as in The Wall Street Journal, The New York Times, and USA Today. He’s spent the better part of the past 20 years studying the DNA of championship teams and his mission whenever he takes the stage is to get his audiences all thinking differently about what it’s going to take to raise their games to the next level.
How do you protect your bank from the new “I Quit Culture” known as the Great Resignation of 2021?
And how do you combat the upcoming exodus caused by headhunters calling your best team members weekly with outrageous offers—promising the moon, including upfront money and significantly higher salaries?
The research shows that we’ve never seen a time quite like this—you are more vulnerable than ever before to losing your best people.
The Microsoft Work Trends Index found that 26% of workers plan to leave their current jobs over the next two months,
Does bank culture really matter?
Gallup tells us that if you have an average amount of disengagement, it will rob $3,400 from your bottom line for every $10,000 of payroll.
So YES, culture is a big deal.
Does every team member on your team know how they tie to profit? I mean really know?
If you knew what the very top-performing banks knew, could you become a top-performing bank?
If strategic plans actually exist to create predictable growth, profit, and bank culture, why is it that most of them do the opposite?
What are the cultural steps you need to take now to ensure that you have the glue to keep your best people?
