Keeping Your Top 100 in Your Back Pocket [VIDEO]

During challenging times, the one thing you can count on is that desperate competitors and fly-by-night organizations are going to come in and try to take away your best customers. Let’s face it, your top 100 customers for any bank under $2-billion asset size account for anywhere between 50 to 140% of your profits. That’s a significant thing to understand. They are precious. They pay for all the bills and you must, of course, keep all of them.


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Step-by-Step Blueprint to Get to and Stay in Top 5% Performance


I believe that we all take great pride in legendary performance.

In this episode, I’ll show you how you can have your best year ever and show you the system used by banks that doubled the profit in less than three years for over 70% of the stock banks that used it.

If you’re the kind of leader:

  • Who is already in the top 5% of NIM, growth, ROA, ROE and Efficiency Ratio, you’re going to love learning how you can be assured that you’re not at risk of losing your edge as competition gets tougher.

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What if You Could Transform to Next-Level Culture in 1 Day?


I believe everyone wants to work in a place where they get energized and surround themselves with competency.

In this episode, I’ll show you how you move the culture score needle—the leading predictor of future growth and profitability.

If you’re the kind of leader:

  • Who feels like you have great people and you have this wired, you’re going to enjoy hearing how banks just like yours are taking that great culture over the moon, and the financial impact of it.


  • If,

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4 No-Fail Strategies to Up Your Customer Service Game from Good to “WOW”


I believe everyone loves to be well-taken care of.

In this episode, I’ll show you how to take a good service culture over the moon—to have a service culture that is so remarkable that everyone is talking about you and sending their friends.

If you’re the kind of leader:

  • Who feels you already nail this customer service aspect, you’ll love this because I’ll show you how banks who have already done the Disney training or do internal service training have doubled their service scores in just six weeks.

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How to Build the Iron-Clad System for Improving Your Culture Score


I believe a great culture makes running an organization delightful.


In this episode, I’ll share with you a system we use with our clients who, almost without exception, have improved their culture scores every year compared to the year before—often for over a decade.

If you’re the kind of leader who:


  • Thinks your culture is spot on—couldn’t be better and the accolades keep coming and you’re constantly on top of peers in growth and earnings—which is the outcome that hundreds of studies show happens with improved culture scores—then you’re going to love finding out how to keep it advancing because cultures are ALWAYS vulnerable.

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Stop Crazy-Making, Culture Destroying Behaviors for Good


I believe that sometimes, sadly, a workplace can feel a bit like an adult daycare.

In this episode, I’ll show you how you can stop culture destroying behaviors that negate your ability to safely lead at your bank, and keep you awake at night.

If you’re the kind of leader:

  • Who feels you have a good culture, but there are just a few people who “stir the pot” and bring in their drama—whining, complaining, game playing and other destructive behaviors—and it stomps on your soul when those things happen because you can see how it takes away your ability to lead a good culture,

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Better Decisions Faster—How to Help Your Executive Team Master the Decision-Making Process



I believe good business is just a series of good choices strategically and effectively implemented.

In this episode, I’ll show you how to help your executive team make better decisions faster.

  • If you’re the kind of leader who is frustrated because your people come to you with half-baked recommendations, and the person with the idea has essentially “delegated up” the work curating information so a solid decision can be made, you’ll be doing some backflips after today’s episode, because I’m going to give you back hours of time each week.

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How to Get Your Executive Team to Grow into Even More Effective Leaders



I believe that being a great executive requires each of us to grow as people.

In this session, I’m going to share with you how to get your executives to grow in how they communicate with each other.

  • If you’re the kind of leader who feels like your executives get along well, but they don’t always go into the eye of the needle to address tough subjects as effectively as you’d like, you’ll discover there is more they can do.
  • If, on the other hand,

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How to Drive Performance by Aligning Your Executive Team



I believe that you can’t coach height—there are certain things that don’t change much. In this session, I’ll show you how you can dramatically improve the results of your executive team.

  • If you’re the kind of leader who seems to be coaching the same people on the same things to no avail, the proverbial, “Every day at the landscaping firm, the green side goes up, and the brown side goes down,” and, you’re wondering why you do not see changes in behavior, you’re going to love this because I’ll show how to stop the chaos of no-impact coaching.

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Extreme Accountability—How to Get Executives to “Own It”



I believe most people have a little bit of a fear that they won’t be successful.


In this episode, I’m going to show you a powerful way for you to get your executives to understand that they own all the results for the entire organization—not just their silo—and what to do with that knowledge.


If you’re the kind of leader who:


  • Feels like you’re still the one who is “nagging” your team to hit deadlines and outcomes,

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