Your Bank’s Culture Is Quietly Costing You Millions—Here’s How to Fix It.

Here’s a hard truth: If your culture isn’t actively generating profit, it’s silently draining it. Most bank executives try to fix performance by hiring more people, launching values campaigns, or sending leaders to retreats. But if your bank’s performance...

How to Triple Cross-Sales, Light a Fire Under Your Team, and Finally Hit the Numbers You Know Are Possible

The Cross-Sales Myth That’s Costing Your Bank Millions If “our people just need to do more” actually worked, you’d already be at 8.0 cross-sales per customer—and popping champagne every month. But you’re not. Because knowing doesn’t drive results. Systems do. Culture...

The Number One Motivator…NOT What You Think [VIDEO]

Trick question for you. What is the number one motivator for employees?   Every time I talk with executives, they often suggest that paying employees more—up to a certain level—is the answer. Sure, research supports this to some extent, but that’s not the full...

Profit Connect: Tie Your Team to Profitability [VIDEO]

In talking to hundreds of bank CEOs, I’ve heard the same repeated message. We’ve got good people.   They have good customer service skills, but they don’t really know how to bring in the entire relationship at premium pricing,...

The 24-Hour Culture Makeover to Transform Your Organization into a Powerhouse of Growth & Profitability [VIDEO]

Many of us dream of working in an environment that energizes us and is surrounded by competence.   In this episode, I’ll discuss how you can improve your organization’s culture—the leading predictor of future growth and profitability—in just a matter of...