More than a feeling—how bank culture drives profit [VIDEO]

Does bank culture really matter? Gallup is telling us that if you have an average amount of disengagement, it will rob $3,400 from your bottom line for every $10,000 of payroll.

So YES, culture is a big deal.

And if your bank’s culture is broken, it can be fixed. In fact, that’s some of the easiest and fastest money to bring right to the bottom line—but only if you know what you’re doing.

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Breakthrough Banking Nine Years in the Making [VIDEO]

Finally, my new book is out—The Breakthrough Banking Blueprint.

It occurred to me years ago when I had the great honor of working with the top franchise company in this country, which was awarded top franchise year in and year while I worked with them, doing their leadership development training, that in banking, we didn’t know anything about franchise thinking or development. What if we could bring that kind of thinking to create a predictable success machine within the community banking industry? (more…)

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Conventional Wisdom Is Killing Your Bank’s Future Potential [VIDEO]

Isn’t it fascinating how for years and years and years, people would fight wars by standing in line with red coats on, in formation, shooting guns, while the other side would come at them when they had guns standing in line, running with swords, thinking that they could win. That same thing is happening in banking today. 

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Are You Properly Utilizing Your Team’s Skills?: A Chief Lending Officer Case Study [VIDEO]

I’m always astonished how difficult we make the chief lending officer’s job.  We tell essentially this wonderful human being, who is probably good at credit, “hey, you’re in charge of finding your team members”; “you’re in charge of making sure you’re onboarding them and making them strong”; “you’re in charge of all the account management of the current existing customers and all the activities around that”; “you’re in charge of making sure credit quality stays up”…

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Keeping Your Top 100 in Your Back Pocket [VIDEO]

During challenging times, the one thing you can count on is that desperate competitors and fly-by-night organizations are going to come in and try to take away your best customers. Let’s face it, your top 100 customers for any bank under $2-billion asset size account for anywhere between 50 to 140% of your profits. That’s a significant thing to understand. They are precious. They pay for all the bills and you must, of course, keep all of them.

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Step-by-Step Blueprint to Get to and Stay in Top 5% Performance

 

I believe that we all take great pride in legendary performance.

In this episode, I’ll show you how you can have your best year ever and show you the system used by banks that doubled the profit in less than three years for over 70% of the stock banks that used it.

If you’re the kind of leader:

  • Who is already in the top 5% of NIM, growth, ROA, ROE and Efficiency Ratio, you’re going to love learning how you can be assured that you’re not at risk of losing your edge as competition gets tougher.

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What if You Could Transform to Next-Level Culture in 1 Day?

 

I believe everyone wants to work in a place where they get energized and surround themselves with competency.

In this episode, I’ll show you how you move the culture score needle—the leading predictor of future growth and profitability.

If you’re the kind of leader:

  • Who feels like you have great people and you have this wired, you’re going to enjoy hearing how banks just like yours are taking that great culture over the moon, and the financial impact of it.

 

  • If,

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4 No-Fail Strategies to Up Your Customer Service Game from Good to “WOW”

 

I believe everyone loves to be well-taken care of.

In this episode, I’ll show you how to take a good service culture over the moon—to have a service culture that is so remarkable that everyone is talking about you and sending their friends.

If you’re the kind of leader:

  • Who feels you already nail this customer service aspect, you’ll love this because I’ll show you how banks who have already done the Disney training or do internal service training have doubled their service scores in just six weeks.

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How to Build the Iron-Clad System for Improving Your Culture Score

 

I believe a great culture makes running an organization delightful.

 

In this episode, I’ll share with you a system we use with our clients who, almost without exception, have improved their culture scores every year compared to the year before—often for over a decade.

If you’re the kind of leader who:

 

  • Thinks your culture is spot on—couldn’t be better and the accolades keep coming and you’re constantly on top of peers in growth and earnings—which is the outcome that hundreds of studies show happens with improved culture scores—then you’re going to love finding out how to keep it advancing because cultures are ALWAYS vulnerable.

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Stop Crazy-Making, Culture Destroying Behaviors for Good

 

I believe that sometimes, sadly, a workplace can feel a bit like an adult daycare.

In this episode, I’ll show you how you can stop culture destroying behaviors that negate your ability to safely lead at your bank, and keep you awake at night.

If you’re the kind of leader:

  • Who feels you have a good culture, but there are just a few people who “stir the pot” and bring in their drama—whining, complaining, game playing and other destructive behaviors—and it stomps on your soul when those things happen because you can see how it takes away your ability to lead a good culture,

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