Customer Service Revolution: 4 Bold Strategies to Skyrocket Your Bank’s Reputation [VIDEO]

In this episode, let’s master the service culture.   Let’s look at four unconventional strategies to propel your customer service from good to “WOW,” creating a service culture so extraordinary that people can’t help but talk about it and refer their...

Creating a Sustainable Culture of Improvement in Your Organization [VIDEO]

A formidable organizational culture score is the foremost predictor of future growth and profitability, as demonstrated by hundreds of organizational development studies. In this episode, let’s delve into a system that, almost invariably, has assisted our clients in...

Four Key Steps to Stop Crazy-Making Behaviors and Improve Your Workplace Culture [VIDEO]

I believe there are days when a workplace can feel more like an “adult daycare” than an office.   In this first episode, I’ll show you the formula that has transformed many crazy workplaces into places that authentically earned their designations as “best places to...

Learned Helplessness

When I was working on my graduate studies in organizational development, I learned about the concept of learned helplessness.   What I’ve discovered is that it’s a significant issue. It’s often the reason why organizations don’t become Top Five...