How Top 5% Banks Drive NIM Through the Roof—Without Raising Rates [VIDEO]
Net interest margin is under pressure—and if your bank is still waiting on rate changes to save your profitability, you’re already behind. In this sharp, no-fluff...
I believe that sometimes, sadly, a workplace can feel a bit like an adult daycare.
In this episode, I’ll show you how you can stop culture destroying behaviors that negate your ability to safely lead at your bank, and keep you awake at night.
If you’re the kind of leader:
If you look at Gallup’s statistics, you know that EVERY business is facing challenges in having the culture they want. So you’re not alone.
Now, I’m going to give you a four-step approach that will make your results dramatically different in a few weeks and give you the ability to exhale deeply, knowing you are safe when it comes to workplace drama.
Step 1:
Fluffy approaches to improving culture (such as bringing in a motivational speaker that makes the “motivated” happier for a few days) do nothing to stop the destructive behaviors that hurt the energy of everyone in the workplace.
You need to understand that in the absence of formalized “agreements” and the education to get people to immediately and sustainably live those agreements, the “false attempts” often actually make the culture worse because they think “management doesn’t get it.”
Step 2:
Instead of just hoping the culture changes, you want to set some solid “non-negotiables”—people need to know what gets them OFF the bus. With more than one in four people receiving treatment for substance abuse each year, combined with many people who just have “issues,” there are quite a few BAD THINGS that can happen when you bring people’s challenged selves and then put the pressure of outcomes on them.
Be careful in drafting these, so they truly are non-negotiables—you have to be willing to enforce them, or they aren’t non-negotiables at all, are they?
Step 3:
As opposed to the “keg of dynamite” approach of drafting non-negotiables and then telling the team, release them ONLY after the team has just had some HUGE successes AND improvement in engagement so they will be received well, and people will be thrilled to see their workplace is going to be protected.
Let’s face it; it crushes their hearts to be around gossip too—nobody’s safe around people who are “indirect” and “inauthentic” communicators. The problem is, even the gossipers don’t want to gossip—they are often unaware of what gossip is and that their little transgressions are mean, cruel, and destructive to having a safe environment.
Step 4: Don’t even THINK of doing this the way that most initiatives are handled. This needs to be done correctly from the introduction to the interweaving of many cultural tools to make this stick and make it real. Also, take care, because a misstep can make this disengaging instead of engaging—and THAT would be a mess.
Let’s repeat those four steps for clarity:
I remember the days when restaurants had no-smoking sections. The problem was that you were choking on the smoke that spewed in from the smoking section. When gossip and other pot-stirring, crazy-making, adult daycare behaviors get into your culture, NOBODY is safe, and you’ll NEVER be a high performer.
You deserve to have peace in your soul—which is what comes when you are clear about your lines in the sand about what you expect in your workplace.
Make sure you tune in next time where I’ll show you how to create a system for an ever-improving culture score and build a workplace where people love to be.
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