If you haven’t done your strategic plan yet, be thinking about—not only the things I covered recently about strategic planning—but also the fact that one of the most important things you can do is bond your team.
Here’s the thing: if you’ve got great strategies, but people are not aligned behind them, the likelihood of getting them done is slim to none. Now, what happens in most strategic planning sessions is that people actually go sideways and they build resentments.
I worked with a bank team years ago, and the CFO and the head of retail did not make eye contact for about six months after the strategic planning session!
In fact, what should happen is there should be a bonding that happens there and a clear understanding that everyone on that team is 100% accountable for all the results.
And so there will be no, “Gosh, those people in marketing didn’t get it done; those people over at commercial didn’t get it done; hey, those wealth management people didn’t get their piece done.”
If you’re on the executive team, you are 100% accountable for every outcome that you list in your strategic plan.
So creating a bond during that strategic planning process and working through the issues is as important as creating phenomenal strategies with great alignment.
Getting that done is going to create a phenomenal year for you next year, and I look forward to hearing your great stories about how your team bonded at strategic planning this year.
I believe that most people working in banks perform at a fraction of their potential. In this session, I will show you how your people (like many bankers before them...
I believe in the unlimited upside potential in your team, and I believe that with the proper tools, they are capable of so much more. In this video, I’m going to...
What is your opportunity cost per inbound call? In other words, how much profit is lost per mishandled call that doesn’t turn into a lead, then a customer, then a full...
Does bank culture really matter? Gallup tells us that if you have an average amount of disengagement, it will rob $3,400 from your bottom line for every $10,000 of...
I've heard it a thousand times—a CEO will say to me, "I am so tired of lenders walking into my office and saying, 'Boss, I'm going to lose this deal unless we match the...
When everyone is competing for a scarce item, it becomes difficult unless you improve at it. This is exactly what we need to do with low-cost deposits. Let’s face it,...
I attended my first bank CEO conference several decades ago. You know what the theme was when people talked about cross-sales? They said, "My people are still order...
Sometimes, two different ideas seem to challenge each other. You've probably heard me say that everyone has a role in managing the culture of the organization. You've...
I don't care what your position is; you have a sales position. Why? Let's say you're out with other soccer moms, and somebody mentions they're planning on building a...
When I was working on my graduate studies in organizational development, I learned about the concept of learned helplessness. What I've discovered is that it’s a...