So, congratulations! You now have mobile banking. That’s good news…and it’s also horrible news.
You probably haven’t thought about the fact that now that we have half of the lobby traffic already removed from our banks, we’re about to drive away the rest of it.
So, something is going to have to change…and what that is, is that your people will need to be getting out and having conversations.
And they can’t have just any conversations—they have to have meaningful, powerful conversations with your most successful customers who are affluent and who don’t want their time wasted.
