by The Emmerich Group | Jun 17, 2026 | Cross-Sales, Differentiation, Effective Leadership, Get More Cross-Sales, High Performance, Managing Employees, Profitability and Growth, Sales Process, Sales Training
Most bankers approach cross-sales backward. They focus on products, scripts, and sales goals. The best-performing banks focus on something entirely different: becoming indispensable to their customers. In this week’s video, Roxanne Emmerich shares a powerful...
by The Emmerich Group | Nov 20, 2025 | Deposits, High Performance, Increase Net Interest Margin, NIM, Profitability and Growth, Sales Process, Sales Training, Unique Selling Proposition for banks, USP
Most bank executives assume their people understand how they drive profit. The hard truth? Over 90% of employees in a national study believed they were top‑10% performers—yet most can’t show how they actually tie to profit. That disconnect quietly destroys margin,...
by The Emmerich Group | Nov 12, 2025 | Deposits, High Performance, Increase Net Interest Margin, NIM, Profitability and Growth, Sales Process, Sales Training, Unique Selling Proposition for banks, USP
Too many banks have poured millions into “sales training” only to watch enthusiasm—and results—fade within months. Why? Because traditional training doesn’t change culture. In this week’s video, Roxanne Emmerich exposes why “false-attempt” sales training fails and...
by The Emmerich Group | Jul 31, 2025 | Creating an Accountability Culture, Cross-Sales, Culture, Effective Leadership, Employee Training, Get More Cross-Sales, High Performance, Hiring for Performance, Managing Employees, Profitability and Growth, Sales Training
Cross-Sales Are Quietly Destroying Your Profit—and You’re Letting It Happen Let’s call this what it is: a silent epidemic in banking. While everyone’s chasing deposits or watching rates, weak cross-sales are bleeding your bottom line. 2.2 products per customer isn’t a...
by The Emmerich Group | Feb 27, 2025 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
I hear the same thing everywhere I go—”We need to build an accountability culture!” Great idea, right? But here’s the problem: we’ve been saying this for decades, and most organizations haven’t moved the needle. So why do we keep talking about the same...
by The Emmerich Group | Feb 20, 2025 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
I have a book that I love—a book I read a couple of times last year and still reference often. It’s called Intelligent Thinking—which, let’s be honest, sounds like a pretty good thing to do. On pages 58 and 59, the author introduces a powerful concept: first-order...
