by Shaun Heuerman | Jan 9, 2012 | Effective Leadership
Ahhh. Time for a fresh start. And you already know that your destiny has more to do with mindsets, strategies, and skill sets than the outside economy. (Yes, that’s a lesson we keep forgetting, but we also keep getting more opportunities to relearn it.) Here are...
by Shaun Heuerman | Dec 29, 2011 | High Performance
The key to repeat customers is relationships. Relationships are established and maintained through communication and follow through. In a “one to many” job such as yours, having a good system for customer follow-up is crucial to keeping your relationships healthy....
by Shaun Heuerman | Dec 22, 2011 | High Performance
Does this sound like your life? You work from 7:30 in the morning until 7:00 each night and go home exhausted, thinking about all the unfinished work that continues to pile up nonetheless. You take work with you on “vacations,” and your ringing cell phone competes...
by Shaun Heuerman | Dec 15, 2011 | Effective Leadership
Last week we discussed the difference between leadership and management. Below are five specific best practices utilized by high-performing leaders within the industry. Accountability A mentality that “the buck stops here” creates a culture of accountability. The...
by Shaun Heuerman | Dec 8, 2011 | Effective Leadership
Before we get to the five best practices for leaders, there is a fundamental difference you must understand. Leaders and managers serve different functions within a healthy organization. Both roles must inspire and instill accountability but there is a profound...
