Welcome to the Top 5 Percenter™ Blog

Pulling Ahead in Difficult Times [VIDEO]

by | Effective Leadership

These are difficult times, and they require difficult actions but very important actions. So let’s talk about what the best organizations, that pull ahead during calamities and recessions, are doing differently. What are the organizations that always seem to make it, and pull ahead of their competition during difficult times doing right now.

Pulling Ahead in Difficult Times

The first thing that most organizations and their leadership will do is they’ll run to all the responsive activities that are required. And even though those are important, what’s more important is at the same time that they’re also engaging with their very best, most profitable customers.

So even though it’s important to get through the whole list quickly and ask them how they are doing, what’s even more important is that you’re scheduling calls with them, whether they be an interactive virtual conversation or however you’re going to do that. Ask them what their concerns about what might happen are? What kind of resources do they think that they’ll be needing to be pulling ahead?

But the most important question is, at the end of this, when you’ve pulled ahead of your competition, what does that look like for you? Because it’s not until you understand that…, that you can really help them, and it’s not until you asked that question that you will pull them out of reaction mode. So start quickly to have those conversations with your best customers. Calm their fears, bring them ahead. This is when leadership really counts!

– Roxanne Emmerich

Please watch the video above and share it with your exec team and board.

More From The Blog

You Deserve More and Better [VIDEO]

Are you tired of accepting or being bound by limiting beliefs?     Today, we're going to blow up the biggest limiting belief in banking. It's so bad that it keeps you...

Master the Four Levels of USPs [VIDEO]

What if you can use extreme differentiation to get 150 basis points or more on the loan side and improve your deposit pricing at the same time?   If you're the kind of...

Stop Matching the Competition [VIDEO]

You deserve to get paid more. Rate matching is the most destructive force in community banking today. And because of it, as a community bank, you are underpaid for the...

How to tie everyone to PROFIT [VIDEO]

Does every team member on your team know how they tie to profit? I mean really know? When a study published in Businessweek revealed they had asked 6,000 employees, "Do...

Who Made Up THAT Rule? [VIDEO]

Everyone has patterns of disbelief. Some people believe that in politics, there is one side or the other, and they're unwilling to look at the alternative. Still others...