Welcome to the Top 5 Percenter™ Blog

More From The Blog

How Community Banks Deliver WOW Customer Service [VIDEO]

Most banks deliver “pretty good.” That’s not loyalty. This episode reveals a 3-step execution system—blended learning, measurement, coaching, and celebration—to engineer daily WOW service that sticks and grows deposits, margin, and community pride.

The AI Wild West

AI isn’t coming—it’s already here. Discover why most bank roles are now obsolete, and what your team must become to survive.

Why Culture Cannot Be Delegated

Most banks pretend that culture can be delegated. Wrong. Elite banks weaponize culture as their profit engine. Here’s the system CEOs can’t ignore.