by The Emmerich Group | Jun 23, 2011 | Customer Satisfaction, Customer Service
If everyone in your office handles your phones with great care—you all answer in two to three rings, answer with enthusiasm and confidence, handle the customers’ needs, transfer the call or put them on hold for no more than thirty seconds without coming back. Do this,...
by The Emmerich Group | Feb 10, 2011 | Customer Satisfaction, Sales Process
You’re watching the Super Bowl when one of those unforgettable commercials comes on. You grab your sides with laughter. How do they come up with these things? The next day everybody at work is talking about that great ad for… for… What the heck WAS...
