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Don’t Let Your Customers Have “Frightening” Customer Service Experiences

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Are your employees scaring your customers away because of their “ghoulish” service? (more…)

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October 27, 2011Customer Service Mystery ShoppingNo Comments

The Best Banks in America™ Super Conference

The only conference where CEOs of the nation’s elite community banks share what’s working right now to beat net interest margin compression, get high-quality loans at premium pricing, double cross-sales, and make your next acquisition immediately profitable.

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The Banky™ Awards

Music has the Grammy Awards…
TV has the Emmy Awards…
Broadway has the Tony Awards… and now banking has the Banky™ Awards
…it gives banks an advantage unlike any other.

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Meet Roxanne

Chief Executive Officer, Roxanne Emmerich, is the New York Times, #1 Amazon, Businessweek and International Bestselling author of Thank God It’s Monday®! She and her team of experts specialize in transforming the performance of community banks…taking banks to a level of performance they never dreamed possible.