The Power of Cross-Sales—How to Do Them Without Being Salesy
I attended my first bank CEO conference several decades ago. You know what the theme was when people talked about cross-sales? They said, "My people are still order...
Net interest margin. Three of my favorite words. Why? Because it is such an important component of what takes a bank to the top of its peers. And if you’re tired of being average and competing on rate, I’m going to tell you that there is a way out of that mess.
And, in fact, I would suggest that the banks that don’t figure out how to avoid matching rates soon are probably not going to maintain their independence going forward.
That’s because there is more competition than ever, and banks are undercutting each other on pricing and compressing their bank’s NIM even more. And yet …
Which makes you wonder what they know that you don’t:
Their secret is that they don’t have to compete against competitors anymore because none of their competitors have the special uniqueness they offer.
You think it can’t be done? Well, maybe you should hang out with the folks who are getting it done. Because if you can’t suspend disbelief and aren’t willing to say, “Maybe there’s something we don’t know,” I can guarantee you that you will continue to match rates and decrease your net interest margin. And I don’t think your bank can continue to do that anymore.
Let’s face it, the big banks have a competitive advantage in pricing. We can’t compete in that space. But there will always be room for community banks like us, the boutique bank that adds tremendous value, that knows that they’re worth more and doesn’t say those lame things like, “We have good people, and we have been around for 120 years.” That’s not going to command more than 20 basis points more, and you can’t make it on 20 basis points more regardless.
This is the time to bring in additional pricing. Do you want to learn how? I’m teaching a special class on how to do it. I hope I see you there.
– Roxanne Emmerich
Please watch the video above and share it with your exec team and board.
Come to the only conference for top-performing banks and those who aspire to be one:
The BEST BANKS IN AMERICA™ 7TH ANNUAL SUPER CONFERENCE on April 21-22, 2022.
Register now.
Ready to give your loan growth the shot in the arm it needs? Register now for the Unstoppable Loan Growth Mastery Summit in Florida on April 22, 2022.
I attended my first bank CEO conference several decades ago. You know what the theme was when people talked about cross-sales? They said, "My people are still order...
Sometimes, two different ideas seem to challenge each other. You've probably heard me say that everyone has a role in managing the culture of the organization. You've...
I don't care what your position is; you have a sales position. Why? Let's say you're out with other soccer moms, and somebody mentions they're planning on building a...
When I was working on my graduate studies in organizational development, I learned about the concept of learned helplessness. What I've discovered is that it’s a...
Ken Blanchard wrote several books years ago and conducted a research study. What he found was that the number one concern for business owners was the lack of people...
Do you feel good about yourself when you help other people? What if you could get your team excited about having your clients acquire all the products and services...
Whenever I do the Breakthrough Banking Blueprint Conference, I ask the question “Who here is in marketing”, and one or two hands go up. I ask again, “Who here is in...
It’s a whole new playing field out there. With AI we now have the tools to find your next best customers, but if you don’t bring wisdom to the tools, you have more...
We know that for banks that have 2 billion in assets that anywhere between 50 to 140% of their profits come from their top 100 most profitable customers. But the real...
Several years ago, there was a gentleman who came into our boot camp, and he was an EVP of a bank on the West Coast. He told me that they had hired a firm, spent...