Why Culture Cannot Be Delegated
Most banks pretend that culture can be delegated. Wrong. Elite banks weaponize culture as their profit engine. Here’s the system CEOs can’t ignore.
Net interest margin. Three of my favorite words. Why? Because it is such an important component of what takes a bank to the top of its peers. And if you’re tired of being average and competing on rate, I’m going to tell you that there is a way out of that mess.
And, in fact, I would suggest that the banks that don’t figure out how to avoid matching rates soon are probably not going to maintain their independence going forward.
That’s because there is more competition than ever, and banks are undercutting each other on pricing and compressing their bank’s NIM even more. And yet …
Which makes you wonder what they know that you don’t:
Their secret is that they don’t have to compete against competitors anymore because none of their competitors have the special uniqueness they offer.
You think it can’t be done? Well, maybe you should hang out with the folks who are getting it done. Because if you can’t suspend disbelief and aren’t willing to say, “Maybe there’s something we don’t know,” I can guarantee you that you will continue to match rates and decrease your net interest margin. And I don’t think your bank can continue to do that anymore.
Let’s face it, the big banks have a competitive advantage in pricing. We can’t compete in that space. But there will always be room for community banks like us, the boutique bank that adds tremendous value, that knows that they’re worth more and doesn’t say those lame things like, “We have good people, and we have been around for 120 years.” That’s not going to command more than 20 basis points more, and you can’t make it on 20 basis points more regardless.
This is the time to bring in additional pricing. Do you want to learn how? I’m teaching a special class on how to do it. I hope I see you there.
– Roxanne Emmerich
Please watch the video above and share it with your exec team and board.
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