The A-Player Playbook: Attract the Best [VIDEO]
Have you ever noticed it's a whole lot easier to get top performance from somebody who has more capabilities to be a top performer? So here's the challenge that I've...
What if you thought about your bank as a franchise?
Seriously, any business should think of itself as a franchise system. And everything in your bank should be thought of as a system. And of all the bank franchise systems, the most important of those is the revenue system.
Let’s face it. Revenue solves lots of problems.
But most banks really don’t have a revenue system. They have a lot of well-meaning people who work very, very hard, make a lot of calls, and try really hard. But they don’t have a system to figure out and identify who your next most profitable customer is.
Seriously, there are top 100 next best prospects. So how do you figure out who they are? And then how do you put them into a system?
If you don’t have a system:
This takes a system. And it’s going to take great adherence to a well-thought-out A/B split-tested system.
It works. In fact, there are banks that have radically transformed their performance and profitability by thinking of their bank as a bank franchise system and putting all the elements in place. And then the crazy thing is watching everyone execute with perfection as opposed to winging it.
That’s the game you want to be thinking about. So think of your bank as a franchise system. But of all the franchise systems, the most important system of all is that of safe, profitable revenue.
– Roxanne Emmerich
Please watch the video above and share it with your exec team and board.
Want to find out more about the bank franchise system that can get you to top-of-peer performance and stay there? Get your copy of Breakthrough Banking Blueprint here.
Have you ever noticed it's a whole lot easier to get top performance from somebody who has more capabilities to be a top performer? So here's the challenge that I've...
Trick question for you. What is the number one motivator for employees? Every time I talk with executives, they often suggest that paying employees more—up to a...
In talking to hundreds of bank CEOs, I've heard the same repeated message. We've got good people. ...
Many of us dream of working in an environment that energizes us and is surrounded by competence. In this episode, I'll discuss how you can improve your organization's...
In this episode, let’s master the service culture. Let’s look at four unconventional strategies to propel your customer service from good to "WOW," creating a service...
A formidable organizational culture score is the foremost predictor of future growth and profitability, as demonstrated by hundreds of organizational development...
I believe there are days when a workplace can feel more like an “adult daycare” than an office. In this first episode, I’ll show you the formula that has transformed...
I believe that most people working in banks perform at a fraction of their potential. In this session, I will show you how your people (like many bankers before them...
I believe in the unlimited upside potential in your team, and I believe that with the proper tools, they are capable of so much more. In this video, I’m going to...
What is your opportunity cost per inbound call? In other words, how much profit is lost per mishandled call that doesn’t turn into a lead, then a customer, then a full...