A State of Gratitude [VIDEO]
A powerful Thanksgiving message on how gratitude shifts leadership presence, reframes pressure, and strengthens your bank’s performance culture.
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An Important Skill You Must Develop to Be a Great Leader [VIDEO]
Does your executive team know how to stand in the heat of difficult conversations?
It’s easy to be nice to each other. I grew up in the Midwest, and my mama taught me to be a nice girl. That was one of the things that was held very dear in my heart, and it was one of the things that I valued. As I became an executive, I realized I needed to learn how to call people tight on their behaviors when they weren’t in alignment. I needed to be able to bring up tough subjects like “Hey, this strategy isn’t working, we may need to change something.”
Video:An Important Skill You Must Develop to Be a Great Leader
These are skills which we have to learn as executives, it’s not something that comes naturally to human beings. These kinds of skills can be learned, but only when we bring consciousness, awareness, and a commitment to learning these kinds of things do we create the opening for that to be possible.
I believe that in the future the executive teams that pull ahead will be not the ones which have the smartest people, because smart people are now being replaced by artificial intelligence, and so much of that kind of thinking is not as important. It will be those executive teams who will allow themselves—and commit themselves—to growing their emotional intelligence and their ability to hear and listen and stand in the heat of difficult conversations.
– Roxanne Emmerich
Please watch the video above and share it with your exec team and board.
More From The Blog
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The Dangers of False-Attempt Sales Training [VIDEO]
Traditional sales training fails because it focuses on tactics, not transformation. Discover how to shift from sales training to sales culture and achieve lasting growth.
Master the Four Levels of USPs [VIDEO]
Escape commodity pricing. This episode shows how Level-4 USPs—proprietary, client-valued processes—let community banks command +150–200 bps and keep deposits loyal.
Stop Matching the Competition [VIDEO]
Rate matching drains margin. Install USPs that matter, differentiate, and promise explicit benefits—so buyers pay more without a price match.
Your Team Selling Checklist [VIDEO]
Tag-alongs aren’t team selling. Use this checklist to assign roles, split first vs. second call objectives, and run the pre-call prep that produces 85–90% close rates on top-100 prospects.
How Community Banks Deliver WOW Customer Service [VIDEO]
Most banks deliver “pretty good.” That’s not loyalty. This episode reveals a 3-step execution system—blended learning, measurement, coaching, and celebration—to engineer daily WOW service that sticks and grows deposits, margin, and community pride.
The Silent Profit Killer: How to Stop Rate Matching and Take Back Your Margin
Roxanne Emmerich exposes the hidden flaw in your strategy that’s quietly destroying net interest margin — and the proven path to take back your pricing power.
The AI Wild West
AI isn’t coming—it’s already here. Discover why most bank roles are now obsolete, and what your team must become to survive.
Your Plan Won’t Save You in a Merger—But This Will
Your plan won’t save you. A strategic planning system designed for high-stakes execution will. Here’s how top community banks avoid merger collapse.