Welcome to the Top 5 Percenter™ Blog

High Performance Accountability Secret [VIDEO]

by | High Performance, Profitability and Growth, Strategic Planning

I just did a seminar today where I asked people, “What’s your biggest challenge?” “Accountability” always seems to be number one whenever that question is asked. No matter the bank—it seems to be universal.

Video: High-Performance Accountability Secret

There is one key concept often missed regardless of what level you’re at on that continuum of accountability. Maybe you’re just introducing it. Or maybe they don’t know what they’re responsible for or how to do it. Or maybe your managers don’t know how to call them accountable.

But the key concept—the ultimate kind of accountability, is the one where everyone on the team holds each other to the standards of the organization–to to the customer service standards, the values, the behaviors, the deadlines, the outcomes… without managers having to say a word.

That’s the ultimate in creating a sustainable culture of accountability.

Accountability isn’t about receiving a performance review at the end of the year and just telling each person how they’re doing then.

Instead, it’s about everyone in the organization knowing how they tie to profit, knowing what needs to be done in the organization and holding each other accountable by “calling it tight” daily.

– Roxanne Emmerich

Please watch the video above and share it with your exec team and board.

More From The Blog

You Deserve More and Better [VIDEO]

Are you tired of accepting or being bound by limiting beliefs?     Today, we're going to blow up the biggest limiting belief in banking. It's so bad that it keeps you...

Master the Four Levels of USPs [VIDEO]

What if you can use extreme differentiation to get 150 basis points or more on the loan side and improve your deposit pricing at the same time?   If you're the kind of...

Stop Matching the Competition [VIDEO]

You deserve to get paid more. Rate matching is the most destructive force in community banking today. And because of it, as a community bank, you are underpaid for the...

How to tie everyone to PROFIT [VIDEO]

Does every team member on your team know how they tie to profit? I mean really know? When a study published in Businessweek revealed they had asked 6,000 employees, "Do...

Who Made Up THAT Rule? [VIDEO]

Everyone has patterns of disbelief. Some people believe that in politics, there is one side or the other, and they're unwilling to look at the alternative. Still others...