by Shaun Heuerman | Feb 24, 2011 | Sales Process
Every parent knows the futility of asking, “How was school today?” Whether the place burned to the ground or everyone in the school split the Powerball jackpot, the answer will be the same— “Fine.” It’s a vague and unproductive question, and it gets the answer it...
by Shaun Heuerman | Feb 17, 2011 | Profitability and Growth, Strategic Planning
There’s a lot of advice out there about weathering the tough economy. But who wants to just weather it? Howard Stevens, CEO of HR Chally, offered advice for keeping your business not just afloat but steaming ahead throughout the current unpleasantness....
by Shaun Heuerman | Feb 10, 2011 | Customer Satisfaction, Sales Process
You’re watching the Super Bowl when one of those unforgettable commercials comes on. You grab your sides with laughter. How do they come up with these things? The next day everybody at work is talking about that great ad for… for… What the heck WAS...
by Shaun Heuerman | Feb 3, 2011 | Customer Success
You have to do some cost-cutting. Fine. It’s part of the responsible stewardship of your business. But if you think across-the-board cuts are best simply because it distributes the pain and keeps interdepartmental whining to a minimum—you’d better think...
by Shaun Heuerman | Jan 27, 2011 | Effective Leadership, High Performance
Whether the economy gets better or not is out of your control. But YOU getting better—that’s entirely in your control, and it’s non-negotiable. As a leader, YOU set the standards. And, those standards had better be high and focused on the right things....
