by Shaun Heuerman | Dec 29, 2011 | High Performance
The key to repeat customers is relationships. Relationships are established and maintained through communication and follow through. In a “one to many” job such as yours, having a good system for customer follow-up is crucial to keeping your relationships healthy....
by Shaun Heuerman | Dec 22, 2011 | High Performance
Does this sound like your life? You work from 7:30 in the morning until 7:00 each night and go home exhausted, thinking about all the unfinished work that continues to pile up nonetheless. You take work with you on “vacations,” and your ringing cell phone competes...
by Shaun Heuerman | Nov 10, 2011 | Employee Motivation, High Performance
Keep your sales funnel clean. Instead of accepting a weak “no” or “maybe later” and keeping that person on your prospect list, try using the prospect’s “NO” to get one step closer to “YES.” Take a lesson from kids who have set their sights on a treat. It’s pretty hard...
by Shaun Heuerman | Sep 6, 2011 | High Performance, Profitability and Growth
Fred Reichheld, author of the 1996 bestseller, The Loyalty Effect, revealed that a “5% improvement in retention can boost profits by up to 100%.” These numbers confirm what many of us already know—it’s phenomenally important to keep your customers coming back. Now...
by Shaun Heuerman | Aug 25, 2011 | High Performance
Determine what advantages you have over each of your main competitors. Then ask questions to encourage prospects to actually tell you your competitors’ weaknesses: “How long does it take for your lender to get back to you when you leave a message?”...
![Three Challenges Facing Community Bankers and How Top Performers are Fixing Them [Video]](https://emmerichfinancial.com/wp-content/uploads/2011/08/three-challenges-facing-community-bankers-and-how-top-performers-are-fixing-them-video-aw5nC6hcOco-1080x675.jpg)
by Shaun Heuerman | Aug 23, 2011 | High Performance, Sales & Marketing
Roxanne Emmerich shares three of the biggest challenges she sees banks dealing with today and the processes top-performing banks are using to fix them. Let us know what you think!
