More than a feeling—how bank culture drives profit [VIDEO]

Does bank culture really matter? Gallup is telling us that if you have an average amount of disengagement, it will rob $3,400 from your bottom line for every $10,000 of payroll.

So YES, culture is a big deal.

And if your bank’s culture is broken, it can be fixed. In fact, that’s some of the easiest and fastest money to bring right to the bottom line—but only if you know what you’re doing.


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Forecasting Your Ideal Future for 2021 and Beyond [VIDEO]

It’s a new year.

Now, the question is, what are you going to create in 2021?

Here’s an effective way to create your best possibilities for 2021.

Ask yourself this: If it’s the beginning of 2022, and you’re looking back, what do you wish you would have done in 2021 that would have catapulted you ahead? (more…)

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How Most Banks Get Team Selling All Wrong [VIDEO]

There was a day, back when I started as a commercial and agricultural lender, that we did everything. We did the channel checks; we did the credit analyst work; we did the business development; we did the account management. We did it all, and we collected the loans. Those days are over (more…)

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Predictable Revenue System During Challenging Times [VIDEO]

I don’t know about you, but I loved the movie The Founder, probably because I’ve been a systems thinker all of my life, and I truly believe there’s one way that’s the best way to do everything. I believe that when you obsess over how to get the fastest way from A to B in everything that you do in your business, things begin to really shine quickly. (more…)

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How to Make Your Virtual Sales Model Work [VIDEO]

Don’t look now, but the sales model has changed. Let’s face it, going onsite with one person, carrying a briefcase and being introduced through the door, is not working anymore. So, what an opportunity! You know that sales will need to continue, but (more…)

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Remember What It Is All About [VIDEO]

The economy has gotten tougher. People are getting crankier. A lot of people are still unhealthy. Everywhere you look there seems to be a new problem, but how many new problems can we stack on top of each other and still keep your sanity as an executive? One of the things that’s important to do is (more…)

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The Virtues of a Gratitude Habit [VIDEO]

Just today I heard about one of our banks where a quarter of their people are out with COVID. Hmm. These are challenging times. Imagine trying to run a bank with that amount of people who are sick, who we know will be out for at least two weeks, maybe longer, and think about (more…)

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What Are You Pretending You Don’t See? [VIDEO]

What are you pretending not to see? Hmm. That’s a question that I asked The Council of bank CEOs, a round table of some of the highest performing bank CEOs in the country, just a few weeks ago. We all lie to ourselves about things we don’t want to see. When I asked that question and (more…)

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