Conventional Wisdom Is Killing Your Bank’s Future Potential [VIDEO]

Isn’t it fascinating how for years and years and years, people would fight wars by standing in line with red coats on, in formation, shooting guns, while the other side would come at them when they had guns standing in line, running with swords, thinking that they could win. That same thing is happening in banking today. 

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Keeping Your Top 100 in Your Back Pocket [VIDEO]

During challenging times, the one thing you can count on is that desperate competitors and fly-by-night organizations are going to come in and try to take away your best customers.

 

 

Let’s face it, your top 100 customers, for any bank under $2-billion asset size, account for anywhere between 50 to 140% of your profits.

And you also can’t be matching the rate.

At the time of the inquiry, when someone calls in and says, “Hey, I’m one of your best customers, and I just got this offer from someone else and it’s looking pretty good,” is the time when your team member needs to get this exactly right.

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How to Create a Rockin’ Culture, During Difficult Times [VIDEO]

When times get a little challenging, people can wig out and the team dynamics get a little interesting. But it doesn’t have to be that way.

Culture can be managed and culture can remain great, but you’re going to have to pay more attention to your culture than ever before during challenging times.

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Unlocking Banking Success: Discover the Proven Blueprint to Achieve Top 5% Performance [VIDEO]

I believe that we all have a secret desire to create legendary results.

 

In this episode, I’ll show you how to have your best year ever. We will discuss a step-by-step blueprint we’ve been honored to assist hundreds of banks to achieve and maintain top 5% performance in key metrics, such as Net Interest Margin (NIM), growth, Return on Assets (ROA), Return on Equity (ROE), and Efficiency Ratio. This system has been proven to double the profits of over 70% of the stock banks that have adopted it within three years.

Yup,

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The 24-Hour Culture Makeover: Transform Your Organization into a Powerhouse of Growth & Profitability [VIDEO]

Many of us dream of working in an environment that energizes us and is surrounded by competence.

 

In this episode, I’ll discuss how you can improve your organization’s culture—the leading predictor of future growth and profitability—in just a matter of days.

Regardless of your current culture situation, the following four-step approach can help you dramatically improve it in just a few weeks.

Step 1: Plan a proven transformation that wins over 95 percent in a day. While this may sound impossible, numerous organizations have successfully transformed their teams to a “bring it on”

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Customer Service Revolution: 4 Bold Strategies to Skyrocket Your Bank’s Reputation [VIDEO]

In this episode, let’s master the service culture.

 

Let’s look at four unconventional strategies to propel your customer service from good to “WOW,” creating a service culture so extraordinary that people can’t help but talk about it and refer their friends.

Whether you think your bank’s customer service is already top-notch, struggles with consistency across branches, or suffers from embarrassing service failures, these ingenious techniques will shake things up, catapult your results, and establish an exceptional, sustainable service culture.

Strategy 1: Break the mold. Traditional service training programs can’t singlehandedly spark a customer service revolution.

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Creating a Sustainable Culture of Improvement in Your Organization [VIDEO]

 

A formidable organizational culture score is the foremost predictor of future growth and profitability, as demonstrated by hundreds of organizational development studies. In this episode,  let’s delve into a system that, almost invariably, has assisted our clients in elevating their culture scores every…single…year to create a workplace where people can authentically say, “Thank God It’s Monday!”

If you:

Believe your culture is already exceptional but wish to maintain its progress and safeguard it against potential threats, stay with me.

If, on the other hand, you are dispirited because your attempts to enhance culture have not yet manifested in remarkable performance and employee ownership,

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Four Key Steps to Stop Crazy-Making Behaviors and Improve Your Workplace Culture [VIDEO]

I believe there are days when a workplace can feel more like an “adult daycare” than an office.

 

In this first episode, I’ll show you the formula that has transformed many crazy workplaces into places that authentically earned their designations as “best places to work.”

Not just great cultures but performance cultures where everyone ties to profit daily, weekly, monthly and quarterly.

If you’re the kind of leader…

Who feels you have a good culture, but there are just a few people who “stir the pot” and bring in their drama.

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