Cross-Sales…Its Sad State of Affairs

Truly depressing really… Imagine if you came to work for two decades…busted your hump and looked back over your 20-year career, only to discover you’d made absolutely no progress. What a waste… That’s exactly what our beloved industry can do right now. Turn around and...

Winning Business in a Mobile Banking World

So, I’m curious… How much is your branch lobby traffic down in the last 5 years? Second question: Are your personal bankers getting out of the branch, into the community where the customers are? Or, are they waiting for them to walk in the door? (It’ll be a long...

Turn “Okay” Sales People into Superstars

I believe that most people really want to do a good job. In this session, I’ll show you how to help your “okay” performers focus on what matters so they can create far better sales results than they ever dreamed possible. If you’ve got great accountability already,...

3 Essential Questions to Increase Sales

What I’m about to say to you is sales heresy… The most successful sales people don’t actually “sell.” That’s right. They don’t sell. They facilitate buying. You’re thinking, “But wait Roxanne, that’s just semantics.” If that’s true, then ask yourself… “Are 100% of...

Busting the #1 Myth About Sales

There’s this myth in community banking… It goes like this: “Sales is hard. Sales is uncomfortable. It feels, well, salesy…” If it feels like sales, you’re doing it WRONG! Sales is, more than anything else about service. You SERVE the customer by asking great...