The Number One Motivator…NOT What You Think [VIDEO]

Trick question for you. What is the number one motivator for employees?   Every time I talk with executives, they often suggest that paying employees more—up to a certain level—is the answer. Sure, research supports this to some extent, but that’s not the full...

Profit Connect: Tie Your Team to Profitability [VIDEO]

In talking to hundreds of bank CEOs, I’ve heard the same repeated message. We’ve got good people.   They have good customer service skills, but they don’t really know how to bring in the entire relationship at premium pricing,...

The 24-Hour Culture Makeover to Transform Your Organization into a Powerhouse of Growth & Profitability [VIDEO]

Many of us dream of working in an environment that energizes us and is surrounded by competence.   In this episode, I’ll discuss how you can improve your organization’s culture—the leading predictor of future growth and profitability—in just a matter of...

Customer Service Revolution: 4 Bold Strategies to Skyrocket Your Bank’s Reputation [VIDEO]

In this episode, let’s master the service culture.   Let’s look at four unconventional strategies to propel your customer service from good to “WOW,” creating a service culture so extraordinary that people can’t help but talk about it and refer their...

Creating a Sustainable Culture of Improvement in Your Organization [VIDEO]

A formidable organizational culture score is the foremost predictor of future growth and profitability, as demonstrated by hundreds of organizational development studies. In this episode, let’s delve into a system that, almost invariably, has assisted our clients in...