by The Emmerich Group | Sep 19, 2024 | Cross-Sales, Deposits, Employee Engagement, High Performance, High Quality Loans, NIM, Profitability and Growth, Sales & Marketing, Sales Process, Sales Training
I’ve heard it a thousand times—a CEO will say to me, “I am so tired of lenders walking into my office and saying, ‘Boss, I’m going to lose this deal unless we match the pricing.'” Yes, this is true, but only because they didn’t...
by The Emmerich Group | Sep 12, 2024 | Cross-Sales, Customer Success, Deposits, Employee Training, Fast and Low-Risk Loan Growth, Get More Cross-Sales, High Performance, High Quality Loans, Profitability and Growth, Sales & Marketing, Sales Process, Sales Training
When everyone is competing for a scarce item, it becomes difficult unless you improve at it. This is exactly what we need to do with low-cost deposits. Let’s face it, there is no end in sight to the competition for low-cost deposits. Even when your bank is flush...
by The Emmerich Group | Aug 8, 2024 | Accountability, Capture Profitable Deposits, Cross-Sales, Customer Satisfaction, Customer Service, Customer Success, Deposits, Get More Cross-Sales, High Performance, High Quality Loans, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Ken Blanchard wrote several books years ago and conducted a research study. What he found was that the number one concern for business owners was the lack of people ready for C-suite positions. In other words, they lacked critical thinking skills and strategic...
by The Emmerich Group | Aug 1, 2024 | Accountability, Capture Profitable Deposits, Cross-Sales, Customer Satisfaction, Customer Service, Customer Success, Deposits, Get More Cross-Sales, High Performance, High Quality Loans, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Do you feel good about yourself when you help other people? What if you could get your team excited about having your clients acquire all the products and services that would help them. A cross sales ratio is just a measure of trust. If a client trusts you and sees...
by The Emmerich Group | Jul 18, 2024 | Capture Profitable Deposits, Customer Satisfaction, Customer Service, Customer Success, Deposits, Fast and Low-Risk Loan Growth, Get More Cross-Sales, High Performance, High Quality Loans, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
It’s a whole new playing field out there. With AI we now have the tools to find your next best customers, but if you don’t bring wisdom to the tools, you have more junk. There’s a world of difference between information and communication. There’s a world of...
by The Emmerich Group | Jul 11, 2024 | Capture Profitable Deposits, Customer Success, Deposits, Employee Training, Fast and Low-Risk Loan Growth, Get More Cross-Sales, High Performance, High Quality Loans, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
We know that for banks that have 2 billion in assets that anywhere between 50 to 140% of their profits come from their top 100 most profitable customers. But the real question is how do we find another 100 just like these? Well, they have the same psychographics,...