Unlocking Banking Success: Discover the Proven Blueprint to Achieve Top 5% Performance [VIDEO]

I believe that we all have a secret desire to create legendary results.   In this episode, I’ll show you how to have your best year ever. We will discuss a step-by-step blueprint we’ve been honored to assist hundreds of banks to achieve and maintain top 5% performance...

The 24-Hour Culture Makeover: Transform Your Organization into a Powerhouse of Growth & Profitability [VIDEO]

Many of us dream of working in an environment that energizes us and is surrounded by competence.   In this episode, I’ll discuss how you can improve your organization’s culture—the leading predictor of future growth and profitability—in just a matter of...

Customer Service Revolution: 4 Bold Strategies to Skyrocket Your Bank’s Reputation [VIDEO]

In this episode, let’s master the service culture.   Let’s look at four unconventional strategies to propel your customer service from good to “WOW,” creating a service culture so extraordinary that people can’t help but talk about it and refer their...

Creating a Sustainable Culture of Improvement in Your Organization [VIDEO]

  A formidable organizational culture score is the foremost predictor of future growth and profitability, as demonstrated by hundreds of organizational development studies. In this episode,  let’s delve into a system that, almost invariably, has assisted our clients...

Four Key Steps to Stop Crazy-Making Behaviors and Improve Your Workplace Culture [VIDEO]

I believe there are days when a workplace can feel more like an “adult daycare” than an office.   In this first episode, I’ll show you the formula that has transformed many crazy workplaces into places that authentically earned their designations as “best places to...