I believe that we all have a secret desire to create legendary results.
In this episode, I’ll show you how to have your best year ever. We will discuss a step-by-step blueprint we’ve been honored to assist hundreds of banks to achieve and maintain top 5% performance in key metrics, such as Net Interest Margin (NIM), growth, Return on Assets (ROA), Return on Equity (ROE), and Efficiency Ratio. This system has been proven to double the profits of over 70% of the stock banks that have adopted it within three years.
Many of us dream of working in an environment that energizes us and is surrounded by competence.
In this episode, I’ll discuss how you can improve your organization’s culture—the leading predictor of future growth and profitability—in just a matter of days.
Regardless of your current culture situation, the following four-step approach can help you dramatically improve it in just a few weeks.
Step 1: Plan a proven transformation that wins over 95 percent in a day. While this may sound impossible, numerous organizations have successfully transformed their teams to a “bring it on”
In this episode, let’s master the service culture.
Let’s look at four unconventional strategies to propel your customer service from good to “WOW,” creating a service culture so extraordinary that people can’t help but talk about it and refer their friends.
Whether you think your bank’s customer service is already top-notch, struggles with consistency across branches, or suffers from embarrassing service failures, these ingenious techniques will shake things up, catapult your results, and establish an exceptional, sustainable service culture.
Strategy 1: Break the mold. Traditional service training programs can’t singlehandedly spark a customer service revolution.
A formidable organizational culture score is the foremost predictor of future growth and profitability, as demonstrated by hundreds of organizational development studies. In this episode, let’s delve into a system that, almost invariably, has assisted our clients in elevating their culture scores every…single…year to create a workplace where people can authentically say, “Thank God It’s Monday!”
Believe your culture is already exceptional but wish to maintain its progress and safeguard it against potential threats, stay with me.
If, on the other hand, you are dispirited because your attempts to enhance culture have not yet manifested in remarkable performance and employee ownership,
I believe there are days when a workplace can feel more like an “adult daycare” than an office.
In this first episode, I’ll show you the formula that has transformed many crazy workplaces into places that authentically earned their designations as “best places to work.”
Not just great cultures but performance cultures where everyone ties to profit daily, weekly, monthly and quarterly.
If you’re the kind of leader…
Who feels you have a good culture, but there are just a few people who “stir the pot” and bring in their drama.
I believe that when middle managers master management, the resulting breakthroughs are profound and sustainable.
In this episode, I’m going to share with you how to overcome what I call “the middle management breakdown”—the block that keeps executives’ dreams from being the reality executed by the front-line team members.
If you’re the kind of leader who worries that perhaps your managers act more like “individual contributors” and don’t do nearly enough to maximize the results of their team members, I’m going to give you some solid executable ideas to get some traction for your managers.
I believe progress begets progress and success begets success.
In this episode, I’ll show you how you can create a series of successes that open the way for even more impactful successes later on.
On the flipside, stumble once and all your hard work up until then could come tumbling down. I’ll show you how to avoid that eventuality too.
If you’re the kind of leader who is up at night thinking about how to drive through a stubborn performance barrier, listening to this will give you some solid steps to finally have that breakthrough.
I believe visibility of what matters DRIVES the changes that matter.
In this episode, I will show you how you can create results that matter—those that impact profitability through visibility systems.
If you’re the kind of leader who has every employee already aware of exactly what high performance looks like and you have complete visibility on how every employee is doing on the important things that matter, stay tuned because I’ll share with you another, higher level of performance enhancement.
If instead, you don’t really know how every employee is performing every week AND if the ones who look busiest aren’t really the ones that drive profit,
I believe almost every person can DOUBLE their productivity at work.
In this episode, I’m going to share with you a process I have used over and over again to not only double but often times quadruple the profit per employee within a few years!
If you’re the kind of executive who feels like your people are already performing…well, you’ll be delighted to see that often those people are the fastest to double and quadruple their productivity.
Or maybe you are one who believes some of your people are on “corporate welfare” and you’ve had it.
What does your job description say for your lenders…?
Let me guess; an HR wordsmithed version of “get loans” …
The problem is, you don’t want loans, you want to profit.
Your superstars get this, and that’s why they excel. But your good, but not yet great, salespeople may not connect all the dots.
And a big part of the disconnect is in your job descriptions. The truth is job descriptions are a joke. They enable your employees to think (and sometimes say) “it’s not in my job description”…hogwash!