by Shaun Heuerman | Nov 25, 2021 | Consulting
This Thanksgiving holiday, I give thanks for you. And I hope that you’re in a state of gratitude. Gratitude is the filter with which we take in life. At every moment in time, things could be a whole lot worse. And that’s what gratitude is–seeing the good...
by Shaun Heuerman | Nov 11, 2021 | Consulting
Quite a few decades ago, I remember going to bank CEO conferences and hearing this line uttered: “Our people are order takers, we’ve tried everything, we don’t seem to be able to break this problem.” Guess what? Well, now here we are two-three decades later....
by Shaun Heuerman | Nov 4, 2021 | Consulting
The days of transactional banking are over. Yes, there was a day when the customers would walk into our lobbies. Yes, there was a day where they came looking for us. Yes, I remember those days, too. Those days are long gone And it was a rapid turn. Yes, the amount...
by Shaun Heuerman | Sep 29, 2021 | High Performance, Profitability and Growth, Strategic Planning
Challenging times can be overwhelming. They can also be times of great opportunity for those who stay awake. First, we have to change our way of doing things and discover—or rediscover—the ability to systematically pull in the very best new customers at premium...
by Shaun Heuerman | Mar 24, 2020 | Strategic Planning
One of the hardest things to do is align everyone and everything with just a few things that matter to the profits of your bank. Yet this intentional congruence is one of the most important practices that you must follow if you want to grow and prosper. In this...
