by Shaun Heuerman | Oct 21, 2010 | Profitability and Growth, Strategic Planning
There is speculation that the Mongolian goat rodeo in the economy is over. It may be. And for many banks, it was the best time ever—a time of extraordinary breakthroughs and results. And what a time of opportunity! Think about it this way. Imagine that none of your...
by Shaun Heuerman | Sep 30, 2010 | Employee Motivation, High Performance, Profitability and Growth
How do you get people to do what they’re supposed to do—not sometimes, not sorta, but consistently and for real? This month I met an executive who said something that shocked me. He said that only 40 percent of their people are meeting their goals. FORTY percent!!!...
by Shaun Heuerman | Sep 23, 2010 | Employee Motivation, Profitability and Growth, Workplace Culture
The Harvard Business Review suggested that we may soon be seeing the onset of the “Chief Culture Officer.” Brothers and sisters, can I hear you say Hallelujah? Think about it. Culture is the leading predictor of future growth and profitability. Let me repeat that....
by Shaun Heuerman | Apr 8, 2010 | Profitability and Growth
Looking for the quickest road to ruin for your bank? Here’s the only roadmap you’ll need: 1. Not analyzing and breaking down your numbers Do you know how many leads you are getting, the rates of conversion of leads and referrals per...
by Shaun Heuerman | Mar 11, 2010 | Customer Success, Profitability and Growth
We’ve all been there. The car salesman slides the paperwork across the desk at you, pointing at the signature line. Just this one last step, he says, and there’ll be no way out. At least that’s how it can sound to the customer as she wipes her sweaty palms on the...
by Shaun Heuerman | Jan 14, 2010 | Profitability and Growth
If you’ve been listening, you’ve heard me repeat from the mountain top over and over again that the key to winning the game is low-cost deposits. But HOW? It seems like the biggest mystery in banking. Yet the banks that get it are solving their problem in just a few...
