If I had a nickel for every call I’ve received over the years that went like, “Well, we spent about $250,000 on sales training. It helped for a month or two, but to be honest, we didn’t receive any return on investment,” I could bail out the financial sector myself with enough left over for pizza.
What bank exec teams fail to understand before making this tragic and often repeated error is that sales training must NEVER come first.
Without context, the content will go nowhere. It’s like pouring coffee into a cup. Pour all you want, but at some point, if you want the coffee to end up in your belly instead of all over the kitchen tile, you’ll need a bigger cup. A healthy workplace culture is precisely that—a bigger cup.
Without a healthy culture—a group of people fired up, joyful, jumping with enthusiasm to help people—you can teach skills all you want, but it is a waste of time and money. All that training will end up running down the drain.
The Gallup Report claims that for every $10,000 of payroll, the average business loses $3,400 in productivity due to people being disengaged. Banks are masters of creating disengaged employees, so there’s a good chance that the number is much higher for our industry.
Why not go after the real bottom-line impact FIRST and then think about raising the top line, knowing it has a chance of going to the bottom line?
These are the critical first steps to an ongoing process that can win deposits without paying up for them while earning all the services and products that come along with those deposits.
Most board meetings are packed with data—but starved of strategic clarity. Discover how the top 5% of banks engineer boardrooms that drive performance, challenge respectfully, and align with breakthrough plans. This week’s episode reveals what high-performing CEOs do differently—and how you can bring that same power to your board.
Top banks play to win. Discover what they do differently—and why it starts with culture and strategy.
Most banks track performance after it’s too late. In this week’s video, Roxanne reveals the exact metrics Top Gun CEOs use to fix results before they lag.
Midyear banking strategy not working? Elite banks accelerate, not apologize. Here’s how to finish strong—with accountability, margin, and momentum.
Toxic conflict is quietly draining your profits.
Most banks reach for generic culture fixes and miss the root cause—low emotional intelligence and zero accountability. Discover how the best banks use healthy dissension to crush drama, boost performance, and lead the industry in profitability.
Toxic conflict is quietly draining your profits.
Most banks reach for generic culture fixes and miss the root cause—low emotional intelligence and zero accountability. Discover how the best banks use healthy dissension to crush drama, boost performance, and lead the industry in profitability.
Too many banks protect tenure over performance—and bleed millions in the process. In this video, discover how elite CEOs fix their net interest margin by rapidly developing young talent into trusted advisors.
Most banks try to fix productivity issues by hiring more staff—but that only inflates expenses. This eye-opening video reveals why your culture may be quietly draining millions from your bottom line and how one Top Gun CEO doubled his bank’s size with fewer employees by engineering a culture of clarity, accountability, and high performance.
Most banks don’t have a performance problem—they have a pretending problem. When people pretend not to see standards or hear deadlines, accountability culture in banks...
Most banks never see it coming—the hidden sales leak that quietly kills momentum and stalls growth. Discover how top-performing banks fix it fast, triple cross-sales, and build teams that drive results without pushing harder.