by Shaun Heuerman | Jun 20, 2019 | Sales Process
A prospect just walked into your bank, and you have 60 seconds to woo him, GO…. Your heart probably just skipped a beat, and your head began racing through a plethora of old sales approaches you’ve used in the past. The reality is…this small window of...
by Shaun Heuerman | May 16, 2019 | High Performance, Workplace Culture
Accountability is a funny thing. Everybody wants it from their team, but accountability for what? Accountability for attendance? For work completed? For “doing what you say you’ll do?” Sure, but those aren’t game-changers… What you really want is accountability for...
by Shaun Heuerman | Feb 11, 2015 | Sales Process
Do you have a “sales prevention” department? It happens every day, all day in almost every bank. The phone rings. A well-meaning staff person answers politely. The inquirer asks, “What are your mortgage rates?” to which the well-meaning staff person...
by Shaun Heuerman | Feb 4, 2015 | Effective Leadership
Are you playing the wrong game? One of my favorite movie lines of all time is from The Greatest Game Ever Played, a golf drama based on the true story of the 1913 US Open. Twenty-year-old Francis Ouimet was challenging his idol, Englishman Harry Vardon, who had...
