by The Emmerich Group | Dec 19, 2024 | Consulting
Merry Christmas to you, your team, and your family. At a time like this, we should stop and reflect on what this holiday is all about. It’s all about family, and we know it—because having the love and the ability to impact other people in the world and the...
by The Emmerich Group | Dec 12, 2024 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Ready to build a high-performance culture? Click here to watch our exclusive masterclass and discover proven strategies for driving excellence in your organization. This week, I want to talk about getting rid of the crazy. Almost every workplace has a little bit of...
by The Emmerich Group | Dec 5, 2024 | Customer Service, Customer Success, High Performance, Profitability and Growth, Sales Process, Sales Training, Strategic Planning, USP
Have you ever noticed it’s a whole lot easier to get top performance from somebody who has more capabilities to be a top performer? So here’s the challenge that I’ve been noticing recently for a lot of the banks that we’ve helped take to the...
by The Emmerich Group | Nov 21, 2024 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
Trick question for you. What is the number one motivator for employees? Every time I talk with executives, they often suggest that paying employees more—up to a certain level—is the answer. Sure, research supports this to some extent, but that’s not the full...
by The Emmerich Group | Nov 14, 2024 | Accountability, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
In talking to hundreds of bank CEOs, I’ve heard the same repeated message. We’ve got good people. They have good customer service skills, but they don’t really know how to bring in the entire relationship at premium pricing,...
