Welcome to The Top 5 Percenter™ Blog
Dive in for concise, powerful insights on elevating community banking. Discover strategies and success stories for superior performance, from boosting financial margins to cultivating a dynamic culture. These posts literally contain the secrets of the Top 5 Percenters™. Sign up to the newsletter so that you don’t miss a single post.
Stop Crazy-Making, Culture Destroying Behaviors for Good
I believe that sometimes, sadly, a workplace can feel a bit like an adult daycare. In this episode, I’ll show you how you can stop culture destroying behaviors that negate your ability to safely lead at your bank, and keep you awake at night. If you’re the kind of leader: Who feels you have a good culture, but there are just a few people who “stir the pot” and bring in their...
How to Get Newly Acquired Team Members Aligned & Profitable—FAST
I believe everyone wants to be good at what they do. In this episode, I’ll show you how to avoid the two years of “we-they” game playing that happens after an acquisition that robs the deal of any potential of a positive ROI. If you’re the kind of leader: Who has already made a few acquisitions that went fairly well, stay tuned. I’ll show you how to drastically decrease the risk of a...
How to Avert the After-Acquisition Customer Drain
I believe you deserve to hang on to the customers you just paid for in an acquisition. In this episode, I’ll show you how you can avoid the customer runoff that is “accepted” as the “way it is” and instead hang on to those customers AND make them profitable. If you’re the kind of leader: Who has already had an acquisition and lost over 20% of the customers you paid for, you’ll be thrilled...
4 No-Fail Steps to Prepare Your Team and Organization for an Acquisition
I believe a good acquisition should be “normalized” in within a quarter—and quickly profitable. In this episode, I’ll share with you a few elements of a system we use with our clients that have allowed for them to normalize the culture and get everyone playing nice in the sandbox together within a week and assure the acquisition hits its financial expectations that first year. If you’re...
3 MUST-Do Steps to NEVER Miss Prior to an Acquisition.
I believe everyone goes into an acquisition hopeful. Unfortunately, for too many banks, the acquisition becomes a profit-sucking, culture destroying, two-year battle of “we versus they.” In this episode, I’ll show you how to protect yourself from what could be an acquisition nightmare or one that isn’t profitable for years. If you’re the kind of leader who: Has had...
How to Get Everyone in Your Bank Thinking Like a Marketer
I believe accountable people make the world go around. In this session, I’ll show you how to get everyone in your bank thinking about how to get the next best customers at premium pricing. If you’re the kind of leader who has the traditional marketing department and they do “their thing” and nobody quite understands the why or the how except those in the department, that’s very typical....
The 3 Most Regularly Violated Marketing Principles that Cost Banks MILLIONS
Subject 1: 3 marketing mistakes that cost banks millions Subject 2: How these 3 marketing myths are stealing your profits (and you’d never know it) Subject 3: How to turn your marketing team into a profit center in 3 steps I believe there are hundreds and thousands of ways to do any one thing—but there’s only ONE best way. In this episode, I’ll show you how banks destroy their potential...
How to Create “Tell Everybody in Town” Customer Service Experiences
I believe people love to have positive attention lavished on them. In this episode, I’m going to show you how to take your already good customer experience and turn it into an experience your customers can’t help but talk about. If you’re the kind of leader who is frustrated by the lack of consistently “over-the-top” customer service in your bank—where most of your customer...
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How to Move Every Line Item in Marketing from Expense to High-Return Investment
I believe most everything in life should carry its own weight. In this session, I’ll show you how to create massive ROI from every marketing dollar AND know how to prove it! If you’re the kind of leader who is rubber-stamping a marketing budget that has a few tweaks from the year before and you’re are wondering if any of your marketing is actually getting a result, you’ll love this...