by Shaun Heuerman | Nov 18, 2010 | Effective Leadership, Employee Motivation, High Performance, Profitability and Growth
Last week I made a new friend—Tom Voccola, author of The Accidental CEO. Tom took something I’ve talked about for 20 years and put it in context with a picture—a pyramid with six levels. I’ll describe it for you. At the bottom of the pyramid is the...
by Shaun Heuerman | Nov 4, 2010 | Employee Motivation, High Performance
It’s party time… that time you’ve been waiting for to pick off the top loan customers key deposits from the weak banks around you that are floundering. You don’t need to buy them IF you know how to pull in all the business with ease. To do that, you must shatter...
by Shaun Heuerman | Sep 30, 2010 | Employee Motivation, High Performance, Profitability and Growth
How do you get people to do what they’re supposed to do—not sometimes, not sorta, but consistently and for real? This month I met an executive who said something that shocked me. He said that only 40 percent of their people are meeting their goals. FORTY percent!!!...
by Shaun Heuerman | Aug 12, 2010 | Employee Motivation, High Performance, Purple Cow
“WHOOOOOO’S HOT?” I shout this into the microphone at ballrooms full of bankers in city after city. After I yell, “Whoooooooo’s HOT?” each table of ten goes nuts trying to get my attention. They shout, they whistle, they cheer, they...
by Shaun Heuerman | Jul 22, 2010 | Employee Engagement, High Performance
Busy work. It’s nuts. It’s out of proportion. In fact, the people who are always whining about being too busy and overwhelmed tend to be your least effective people. Ever notice that? The fact that they do their work so gracelessly and with such difficulty...
by Shaun Heuerman | Jun 10, 2010 | Customer Success, High Performance
If I owned a tattoo shop for bankers, I’d ink the same thing over and over onto client after client: Life gives to the givers and takes from the takers. It’s not just pithy, you know—it’s true. If you want to put your bank on the receiving end of the...
