by The Emmerich Group | Oct 16, 2025 | Accountability, Creating an Accountability Culture, Culture, Customer Service, Effective Leadership, Employee Engagement, Employee Motivation, High Performance, Managing Employees, Profitability and Growth, Workplace Culture
“Pretty good” service is killing your brand. Community banks don’t win on “fine”—they win on “WOW.” In this episode, we expose why most service initiatives fade and how top-performing banks engineer daily “that was amazing” moments that customers can’t stop talking...
by The Emmerich Group | Oct 9, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, Employee Training, High Performance, Managing Employees, Profitability and Growth
You didn’t build your bank to be a commodity.Yet every time your team matches a competitor’s rate, that’s exactly what happens. Roxanne Emmerich exposes the quiet rot eating away at your profitability — the reflex to match, not lead. It’s the hidden disease behind...
by The Emmerich Group | Oct 2, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, Employee Motivation, Employee Training, High Performance, Managing Employees, Profitability and Growth
Welcome to the new frontier. It’s fast. It’s unforgiving. And it just changed the rules of your business without asking for permission. AI isn’t the threat. Stale thinking is. In this video, Roxanne Emmerich takes off the gloves and exposes what no banker wants to...
by The Emmerich Group | Sep 24, 2025 | Bank Acquisitions, Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, High Performance, Managing Employees, Profitability and Growth, Sales & Marketing
Most Bank Mergers Fail. Here’s What the Top 1% Do Differently. Your plan won’t save you.
Not in a merger. Not in disruption. Not when the pressure’s on.
Because plans don’t execute themselves—people do. And if your culture can’t carry the weight, the whole thing...
by The Emmerich Group | Sep 11, 2025 | Creating an Accountability Culture, Culture, Effective Leadership, Employee Engagement, High Performance, Managing Employees, Profitability and Growth, Sales & Marketing
Most banks lie to themselves about culture. They treat it like window dressing—something HR manages, or worse, a “culture committee” babysits with doughnuts and posters. And then they wonder why execution crumbles, margins shrink, and their best talent bolts for...
by The Emmerich Group | Sep 10, 2025 | Accountability, Effective Leadership, High Performance, Profitability and Growth, Strategic Planning
There’s a lie baked into most banks’ strategic plans—and it’s costing them growth, margin, and momentum. In this episode, Roxanne Emmerich dismantles the illusion that “more projects = more performance” and reveals the operating-system-level thinking used by the top...
